Client Charter

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In an effort to provide excellent services with the full commitment we will make sure our customers are served properly :

  • All clients to be treated with courtesy and respect

  • Enquiries shall be answered and resolved immediately

  • Provide accurate, timely and helpful information regarding their course of study, enrolment and other administrative procedures that apply to students

  • That the facilities or equipment used are safe and comply with the University's occupational health and safety guidelines

  • Provide accurate, impartial and consistent advise

  • Provide a prompt and efficient response