Client Charter

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In an effort to provide excellent services with full commitment we will make sure our customers are served properly :


  • All clients to be treated with courtesy and respect
  • Enquiries shall be answered and resolved immediately
  • Provide accurate, timely and helpful information regarding their course of study, enrolment and other administration procedures that apply to students
  • That the facilities or equipment used are safe and comply with the University's occupational health and safety guidelines
  • Provide accurate, impartial and consistent advise
  • Provide a prompt and efficient response