ITIL: Overview and Benefits

ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organisations on how to use IT as a tool to facilitate business change, transformation and growth.

The ITIL best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organisations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits.

The five core guides map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service.

Adopting ITIL can offer users a huge range of benefits that include:

• improved IT services
• reduced costs
• improved customer satisfaction through a more professional approach to service delivery
• improved productivity
• improved use of skills and experience
• improved delivery of third party service.

Target Audience
The target group of the ITIL v3 Foundation IT Managers, IT staff and process owners. Application, project and
business managers directly involved in IT.Any member of an IT organization in delivery of IT services

Duration
The ITIL v3 Foundation is a three (3) day course that prepares participants for the certified ITIL v3 Foundation exam (optional), which is an integral part of the course curriculum.

Certification
This course prepares the participant for the official ITIL v3 Foundation Exam (optional). Participants who take the exam are prepared extensively through test exams and instructor feedback. The exam is a 40 question multiple choice exam. Participants will receive the certificate after answering at least 26 questions correctly.