INFORMATION TECHNOLOGY DIVISION
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ICT HELP DESK SERVICES
Telephone : 603-61966666
Fax : 603-61966665
Email : servicedesk@iium.edu.my
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Information Technology Division (ITD) is a division created to consolidate efforts in providing ICT services to the campus community and to undertake IT projects on a turnkey basis. In this respect, ITD plays the role as a service provider to all Kulliyyahs, Divisions, Centres and Institutes (KCDIs) in IIUM. ITD identifies, plans and implements ICT projects as well as support and maintain its operations on behalf of the IIUM users.
In this respect, ITD has a role as a service provider to all Kulliyyahs/Divisions/Centres in IIUM. ITD will identify, plan and implement IT projects as well as support and maintain its operations on behalf of the users.
In implementing the projects, ITD will study the requirements, design and specify the scope of work, supervise and manage the projects on behalf of the users, test and commission the system, train and support the users, and provide the maintenance. In some cases where, interfacing between systems is required or where a specific application is required, ITD support personnel will develop the application themselves.
As a part of an institution of higher learning, ITD, by accepting these roles, will play a major role in enhancing the image of IIUM in this country and the world