INFORMATION TECHNOLOGY DIVISION

INFORMATION TECHNOLOGY DIVISION

ICT Guidelines

ICT Guidelines


ITD Service Level Agreement (SLA)

SLA is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.

1. Please click here for ITD Service Level Agreement for STAFF

2. Please click here for ITD Service Level Agreement for STUDENT

Procurement of ICT Controlled Items

 

 

No 

Title 

Downloaded Documents

1

Policy on ICT Resource Management

click here

2

Flowchart Procurement

click here

3

Technical Specification Options Guideline   

click here

4

Desktop Specification

LOW

 

 

MEDIUM

 

 

HIGH

 

 

CPU ONLY

5

Laptop/Notebook Specification

LOW

 

 

MEDIUM

 

 

HIGH

6

Software Template 

click here   

7

Printer

Black & White Laserjet Printer

 

 

Color Laserjet Printer

 

 

MFP Color Laserjet Printer

8

Apple Products Specification

Apple iMAC

 

 

Apple MACBOOK

 

 

Apple MACBOOK AIR

 

 

Apple MACBOOK PRO

9

Telephone

Supply of Analog Phone Set

10

Access Point

AP Standard Specification

11

Switch

Switch Standard Specification