In striving towards the Kulliyyah's objectives, mission and vision, we are committed to:

1. Perform our duties with full responsibility, integrity and amanah.
2. Ensure that our services can be delivered effectively, courteously, speedily, with quality and reliability:
   80% of complaints received are solved within 2 weeks
   100% of complaints received are acted upon within 5 working days.
3. Provide world class services in line with Islamic values and ethics:
   90% of Quality Service Index achieved