Customer Charter

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To treat all customers with courtesy, efficient and professional manner
To distribute sponsorship payment within 3 weeks after receiving money and listing of students from sponsors
To generate billing of students' pocket money, accomodation and tuition fees within 4 weeks after registration day
To process payment within 14 days from receipt of perfect documents
To process vehicle and computer loan applications within 7 working days from receipt of perfect documents
To register qualified suppliers within 10 working days of receiving suppliers' application form
To prepare Letter of Award within 7 working days after tender is approved
To take actions on complaints within 14 working days of receipts of complaints