MANAGEMENT SERVICES DIVISION CLIENT CHARTER

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In working towards achieving the objectives of our Division, we promise to:

  • Attend to our clients promptly, courteously and attentively.
  • Keep the University's community informed, within one (1) to two (2) months of any latest information on policies, rules & regulations.
  • Acknowledge the receipt of completed documents with regard to applications for HR related services within one (1) week.
  • Inform clients within two (2) weeks of the University's authority decisions on their requests.
  • Respond to complaints/ suggestions from our clients within reasonable time.

In the case where we are not able to fulfill our promises as above, we will inform our clients within two (2) weeks.