MANAGEMENT SERVICES DIVISION CLIENT CHARTER
In working towards achieving the objectives of our Division, we promise to:
- Attend to our clients promptly, courteously and attentively.
- Keep the University's community informed, within one (1) to two (2) months of any latest information on policies, rules & regulations.
- Acknowledge the receipt of completed documents with regard to applications for HR related services within one (1) week.
- Inform clients within two (2) weeks of the University's authority decisions on their requests.
- Respond to complaints/ suggestions from our clients within reasonable time.
In the case where we are not able to fulfill our promises as above, we will inform our clients within two (2) weeks.