OFFICE OF THE CAMPUS DIRECTOR

OFFICE OF THE CAMPUS DIRECTOR

Facilities & Services

Contact Info



Office of The Campus Director, 

IIUM Kuantan Campus, 
Jalan Sultan Ahmad Shah, 
Bandar Indera Mahkota, 
25200 Kuantan, 
Pahang Darul Makmur, 
Malaysia.




Phone:  +609-570 4000

Fax:  +609-571 6797


Website Visitors:

conter12


Facilities & Services




Self-service i-Service Desk System (http://servicedesk.iium.edu.my/portal.php) - for staff, students, alumni and the public to report any ICT service faults or to request for ICT services.





     +609-570 4666

         


     +609-571 6774



     helpdeskktn@iium.edu.my
     Official email for Helpdesk, ITD Kuantan 
       
           



     announcektn@iium.edu.my    
     Official email for any  announcement in Kuantan Campus


     ICT Services in IIUM
     ITD Kuantan Official Facebook page




Helpdesk Operating Hours.


Day

           
Time

Monday - Thursday

8.30 am - 12.30 pm
2.00 pm - 4.30 pm

Friday

8.30 am - 12.15 pm
2.45 pm - 4.30 pm

Saturday & Sunday

CLOSED

Public Holiday

CLOSED

                          






The Service Desk System (i-SDS): http://servicedesk.iium.edu.my provides a central point of  contact for IIUM students and staff to report all IT problems, queries and service requests associated with the services  provided by ITD. It is designed to be the first point of contact for IT support and work towards the resolution of issues in the minimum amount of time possible to ensure that any disruptions are minimized. Keeping updated with the University email account is very important, since most correspondence and acknowledgement on service calls registered,  progress and completion of your service calls is done via the University email. You should also take note on the Report ID associated with your service calls since referring to the Report ID/Ticket ID when communicating with us on your service calls would be a lot more convenient.

 

Network Services

  • New network for computer/notebook/server/printer
  • New network cabling
  • Relocate/terminate Network connection
  • Wireless services (WiFi)
  • Troubleshoot network/internet problem
  • Videoconference (VC)
  • IP Phone


PABX/Telephone Services

  • New phone/fax line
  • New phone cabling
  • Relocate/terminate phone connection
  • Troubleshoot phone/fax problem
  • Teleconference (TC)


Desktop/Computing Services

  • Online or site troubleshoot computer problem (hardware/software)
  • Repair hardware problem (Warranty claim, change new part)
  • Computer maintenance (staff, lab)
  • Aquistion of ICT equipment
  • ICT Distribution and disposal
  • ICT Loan equipment
  • Request technician to standby during special event
  • Training Computer Lab
  • Licensed Microsoft Software


System Services

  • Academic system for Undergraduate and Postgraduate
  • Online academic system for lecturers and students
  • IIUM Email services
  • Counseling System
  • Other online services



ITD IIUM KUANTAN DATA CENTRE


           
          


ITD IIUM Kuantan Data Centre was established on....







POINT OF CONTACT



Br. Roslam
Extension: 4114



ITD IIUM KUANTAN CONFERENCE ROOM


     
     


ITD IIUM Kuantan Conference Room was established on....







POINT OF CONTACT



Br. Roslam
Extension: 4114



ITD IIUM KUANTAN LAN ROOM


         
        


ITD IIUM Kuantan LAN Room was established on....







POINT OF CONTACT



Br. Roslam
Extension: 4114



ITD IIUM KUANTAN MEETING ROOM


        
        


ITD IIUM Kuantan Meeting Room was established on....







POINT OF CONTACT



Br. Roslam
Extension: 4114