Printer-friendly versionSend by email
1.  Office Administration
  • Human Resource Management
    • Establish and update the OCCM organisational chart
    • Monitor the attendance of OCCM staff
    • Update and monitor the annual/emergency/medical leave of OCCM staff
    • Monitor the part timers and practical students
  • Human Resource Development
    • Identify the relevant training for OCCM staff according to the knowledge, skills and competency
    • Coordinate and monitor the training activities for staff in OCCM
    • As a Liaison Officer for training matters in OCCM
  • OCCM Strategic Planning and Management System
    • Monitor the implementation of Quality Management System ISO 9001:2008, Balance Scorecard, Key Performance Indicator (KPI) and APAR for OCCM
  • Financial Administration
    • Prepare the OCCM operational budget, monitoring the operating expenses
    • Monitor the purchasing activities according to the University guidelines
    • Manage the stock inventory
    • Responsible in processing the invoices
2.  Customer Service Assistant
  • Provide customer service assistance to IIUM stakeholders (parents, students, outsiders) through phone calls
3.  Customer Complaints
  • Responsible in handling the customer complaints against IIUM
  • Monitor the customer complaints in IIUM and response the complaint on behalf of the University
4.  Organising the Corporate Social Responsibility at OCCM Level
  • Identify the suitable places to conduct CSR programme
  • Coordinate with relevant department in IIUM
  • Conduct post mortem meeting for CSR programme