Staff Directory


Noor Hazilah Bt. Abd. Manaf

Academic Qualification

  • Doctor of Philosophy in Business Administration - Doctor of Philosophy, Universiti Malaya (UM)
  • M.P.A. - Masters Degree, Universiti Malaya (UM)
  • Bachelor of Science (Hons) - Bachelor Degree, University of East London

Noor Hazilah Bt. Abd. Manaf (Prof. Dr.)

Professor
IIUM Gombak Campus

KULLIYYAH OF ECONOMICS AND MANAGEMENT SCIENCES

Other's position:

Head, Graduate School of Management


hazilah@iium.edu.my
4690


Area of Specialisation


  • Economics, Business And Management ~ Economics, Business And Management ~ Management ~ Public Sector Management - Public Sector Management
  • Economics, Business And Management ~ Economics, Business And Management ~ Operations Management ~ Total Quality Management - Quality Management
  • Economics, Business And Management ~ Economics, Business And Management ~ Management ~ Health Management - Healthcare


Teaching Responsibilities


HUMAN RESOURCE MANAGEMENT 2020/2021


Award & Recognition


24 Jul, 2019 Highest Number of Publications Award (Indexed Journal Articles) Kulliyyah Level for IIUM Takrim Day 2019 - International Islamic University Malaysia University
12 Jul, 2018 Highest Number of Publications Award (Indexed Journal Articles) Kulliyyah Level for IIUM Quality Day 2018 - International Islamic University Malaysia University
15 May, 2014 2014 Outstanding Reviewer Award - Emerald Publisher International
20 Feb, 2013 IIUM Research, Invention and Innovation Exhibition 2013 - International Islamic University Malaysia University
28 Mar, 2012 Quality Award - International Islamic University Malaysia University
22 Feb, 2012 IIUM Research, Invention and Innovation Exhibition 2012 - International Islamic University Malaysia University
10 Feb, 2011 IIUM Research, Invention and Innovation Exhibition 2011 - International Islamic University Malaysia University
20 Jun, 2007 10th International Conference on Quality Management and Organisational Development - Lund University, Helsingborg, Sweden University


Publications


Article

2021 Assessing top management commitment, workforce management, and quality performance of Malaysian hospitals. Assessing top management commitment, workforce management, and quality performance of Malaysian hospitals, 14 (1) pp. 236-244
2021 Healthcare utilisation among elderly in Malaysia: The mediating role of health literacy. Medical Journal of Malaysia, 76 (2) pp. 218-222
2020 Sociodemographic factors associated with consumption of confectionery among obese and non-obese adults: a secondary analysis. Obesity Research and Clinical Practice, 14 (5) pp. 428-436
2020 Sociodemographic factors associated with waist circumference among male and female adults: findings of the Malaysian adult nutrition survey 2014. Malaysian Journal of Medicine and Health Sciences, 16 (3) pp. 207-215
2020 Sociodemographic, lifestyle, and health factors associated with depression and generalized anxiety disorder among Malaysian adults. Journal of Primary Care and Community Health, 11 () pp. 1-8
2020 The identity and role of stakeholders in the medical tourism industry: state of the art. Tourism Review, 75 (3) pp. 559-574
2020 The relationship between health risk and consumption of confectioneries: an instrumental variable approach. Malaysian Journal of Nutrition, 26 (2) pp. 303-315
2019 Assessing top management commitment, workforce management, and quality performance of Malaysian hospitals. International Journal of Healthcare Management, () pp. 1-9
2019 Effects of six sigma initiatives in Malaysian private hospitals. International Journal of Lean Six Sigma, 10 (1) pp. 44-57
2019 Emotional labour strategies and employee performance: the role of emotional intelligence. Management Research Review, 43 (2) pp. 133-149
2019 Sociodemographic, lifestyle, and health factors associated with depression among adults in Malaysia: an ethnic comparison. Journal of Health and Translational Medicine (JUMMEC), 22 (1) pp. 33-40
2019 Vigorous and moderate physical activity among overweight and obese adults in Malaysia: Sociodemographic correlates. Obesity Medicine, 15 (100114) pp. 1-9
2018 Association of suicidal ideation with demographic, lifestyle and health factors in Malaysians. East Asian Arch Psychiatry, 28 (3) pp. 85-94
2018 Determinants of suicidal behaviour in Malaysia. Malaysian Journal of Economic Studies, 55 (2) pp. 231-243
2018 Effect of lean six sigma on quality performance in Malaysian hospitals. International Journal of Healthcare Quality Assurance, 31 (8) pp. 973-987
2018 Measuring Lean Six Sigma and quality performance for healthcare organizations. International Journal of Quality and Service Sciences, 10 (3) pp. 267-278
2018 Sociodemographic, lifestyle and health determinants of suicidal behaviour in Malaysia. Psychiatry Research, 261 () pp. 319-324
2017 Determinants of healthcare utilisation among the elderly in Malaysia. Institutions and Economies, 9 (3) pp. 117-142
2017 Factors affecting participation decision and amount of physical activity among urban dwellers in Malaysia. Public Health, 146 () pp. 84-91
2017 Integrating patient safety and risk management: the role of law and healthcare organisations. Journal of Global Business and Social Entrepreneurship (GBSE), 1 (2) pp. 115-125
2017 Measuring quality performance between public and private hospitals in Malaysia. International Journal of Quality and Service Sciences, 9 (2) pp. 218-228
2017 Service quality, value, satisfaction and future intention in medical tourism. Journal of Tourism, Hospitality, and Culinary Arts, 9 (3) pp. 42-53
2017 The income and demographic determinants of physical activity intensity: Evidence from a developing country. Margin- The Journal of Applied Economic Research, 11 (3) pp. 348-364
2017 The income elasticity of participation in physical activity: evidence from Malaysia. International Journal of Economics and Management, 11 (2) pp. 321-334
2017 The scope of employer's liability for negligence caused by 'Locum' medical practitioners. Pertanika Journal of Social Sciences and Humanities, 25 (Special Issue) pp. 109-120
2016 Attitude towards ageing and perceived health status among the elderly in Malaysia. Advances in Business Research International Journal, 2 (2) pp. 27-38
2016 Preparedness for hospital practice in assuring quality of care. The TQM Journal, 28 (6) pp. 834-846
2015 Country perspective on medical tourism: the Malaysian experience. Leadership in Health Services, 28 (1) pp. 43-56
2015 Differences in service quality of retail banking between Auckland and Kuala Lumpur. International Review of Business Research Papers, 11 (2) pp. 189-198
2015 Medical specialist training: views from stakeholders . The International Medical Journal Malaysia, 14 (1) pp. 65-70
2015 Medical tourism service quality: finally some empirical findings. Total Quality Management & Business Excellence, 26 (9-10 (Special Issue)) pp. 1017-1028
2014 Determinants of customer satisfaction on retail banks in New Zealand: an empirical analysis using structural equation modeling. Global Economy and Finance Journal, 7 (1) pp. 63-82
2014 Employability skills development approaches: an application of the analytic network process. Asian Academy of Management Journal, 19 (1) pp. 93-111
2014 Malaysian graduates’ employability skills enhancement: an application of the importance performance analysis. Journal for Global Business Advancement, 7 (3) pp. 181-197
2014 Service quality and consumer perception on retail banking facilities and employees’ courtesy in Malaysia and New Zealand. European Journal of Social Sciences Education and Research, 1 (2) pp. 70-80
2014 Turnover intention among public sector health workforce: is job satisfaction the issue?. International Medical Journal Malaysia, 13 (1) pp. 51-56
2013 Critical factors of service quality in a graduate school of Malaysia. International Journal of Quality and Service Sciences , 5 (4) pp. 415-431
2013 Effects of Lean Six Sigma application in healthcare services: a literature review. Reviews on Environmental Health , 28 (4) pp. 189-194
2012 A structural equation modelling approach to validate the dimensions of SERVPERF in airline industry of Malaysia. International Journal of Engineering And Management Sciences, 3 (2) pp. 134-141
2012 Competence in medical practice as perceived by Malaysian medical interns: a measurement invariance analysis. Journal of Education and Vocational Research, 3 (7) pp. 225-233
2012 Development and validation of patient satisfaction instrument. Leadership in Health Services, 25 (1) pp. 27-38
2012 Inpatient satisfaction: an analysis of Malaysian public hospitals. International Journal of Public Sector Management, 25 (1) pp. 6-16
2012 Medical tourist’s perception in selecting their destination: a global perspective. Iranian Journal of Public Health, 41 (8) pp. 1-7
2011 Hospital waiting time : the forgotten premise of healthcare service delivery?. International Journal of Health Care Quality Assurance, 24 (7) pp. 506-522
2011 Kerosene draw at Petronas Terengganu Refinery . IIUM Journal of Case Studies In Management, 2 (2) pp. 1-13
2010 Factors influencing consumers' perception in the choice of consumers’ products: a SEM approach on Malaysian consumers’. JM International Journal of Management Research (JMIJMR), 1 (1) pp. 88-99
2010 Satisfaction Among Gen Y patients: a case study of students at the International Islamic University Malaysia. International Journal of Islamic and Middle Eastern Finance and Management, 3 (3) pp. 253-266
2009 Patient satisfaction as an indicator of service quality in malaysian public hospitals. Asian Journal on Quality, 10 (1) pp. 77-87
2009 Practice follows structure : QM in Malaysian public hospitals. Mesuring Business Excellence, 13 (1) pp.
2009 Practice follows structure: QM in Malaysian public hospitals. Measuring Business Excellence, 13 (1) pp. 23-33
2007 Between rhetoric and reality physicians and implementation of quality management in healthcare service. Malaysian Management Review, 42 (2) pp. 83-104
2007 Measuring the service quality of airline services in Malaysia. IIUM Journal of Economics and Management, 15 (1) pp. 1-29
2006 The effect of organisational structure on quality management in public hospitals in a developing nation: a comparative study between district, state and national level hospitals in Malaysia. The Asian Journal on Quality, 7 (1) pp. 161-176
2005 Quality management in Malaysian public health care. International Journal of Health Care Quality Assurance, 18 (2) pp. 204-216
Conference or Workshop Item

2021 Vaccine hesitancy: contemporary movement and Malaysian response. In: The 3rd International Conference on Economics, Entrepreneurship and Management (ICEEM 2021),
2019 To be or not to be a medical doctor: the Malaysian dilemma. In: IIUM International Conference on Business Management (IICBM 2019),
2018 A call for public-private partnership in Malaysian healthcare. In: The QMOD (Quality Management and Organisational Development) and ICQSS (International Conference on Quality and Service Science (ICQSS),
2018 Imposing the duty of candour on Malaysian healthcare organisations: analysing the medico-legal consequences. In: 7th International Conference on Law And Society (ICLAS 7),
2017 Individual characteristics and health literacy among the elderly in Malaysia. In: IInternational Congress on Political, Economic and Social Studies (ICPESS 2017),
2016 Attitudes to ageing and perceived health status among the elderly in Malaysia. In: 6th International Public Health Conference,
2016 Integrating patient safety and risk management: The role of law and healthcare organisations. In: 7th International Conference on Global Social Entrepreneurship (7th ICoGBSE) 2016,
2015 Determinants of healthcare utilisation among the elderly in Malaysia. In: 18th QMOD-ICQSS & KSQM International Joint Conference on Quality and Service Sciences (ICQSS 2015),
2015 Medical tourism: miracle or mirage? . In: 18th QMOD-ICQSS & KSQM International Joint Conference on Quality and Service Sciences (ICQSS 2015),
2015 Medical tourism: miracle or mirage?. In: 18th QMOD-KSQM International Joint Conference on Quality and Service Science,
2015 The scope of employer's liability for negligence caused by 'Locum' medical practitioners. In: 4th International Conference on Law & Society (ICLAS IV) 2015,
2014 Medical tourism service quality…finally some empirical findings. In: 17 QMOD-ICQSS International Conference on Quality and Service Science,
2013 Access to information and use of it as a dimension of preparedness for hospital practice among Malaysian housemen. In: The 4th International Conference on Information & Communication Technology for the Muslim World (ICT4M),
2013 Enhancing graduates’employability skills: A Malaysian case. In: Academy of International Business (MENA) : Third Annual Conference 2013,
2013 Islamic banking services in Malaysia: the extent of customer satisfaction with quality of service. In: 2nd International Conference on Islamic Economics and Economies Of The OIC Countries (ICIE2013),
2013 Issues and challenges in medical tourism: an interdisciplinary perspective. In: 2nd Applied International Business Conference 2013 (AIBC 2013),
2012 Employability Skills Development Approaches: An Application of Importance-Performance Analysis and Analytic Network Process. In: 54th Annual conference of the Canadian Operational Research Society and the 10th International Conference on Multiple Objective Programming and Goal Programming (CORS/MOPGP’2012),
2012 Factors influencing the perception of medical tourist in selection of their destination : a global perspective. In: Asia-Pacific Business Research Conference,
2011 Did they prepare you for this? ; a study of the adequacy of the undergraduate medical training for hospital practice in Malaysia. In: 7th International Conference on Business, Management and Economics (ICBME 11),
2011 Do internship satisfaction and career aspiration influence Malaysia housemen self-perceived preparedness for independent hospital practice?. In: 7th International Conference on Business, Management and Economics (ICBME 11),
2011 Service quality at IIUM Graduate School of Management.. In: National Higher Education Symposium 2011: Corporate Strategy & Performance Management,
2010 CSR and marketing : two sides of the same coin. In: International Conference on Marketing (ic-MAR 2010),
2010 Health tourism in Malaysia : prospects and challenges. In: Second International Conference on Arab-Malaysian Islamic Global Business and Entrepreneurship,
2010 Positioning Malaysia in medical tourism. In: International Conference on Marketing (ICMAR 2010),
Book

2021 Sejahtera consumerism in post pandemic covid-19 era. Meso Publishing, ISBN: 978-967-19814-3-6
2018 Healthcare Malaysia at a crossroads. IIUM Press, International Islamic University Malaysia, ISBN: 978-967-418-459-9
2017 Implementation of TQM in public universities of Saudi Arabia: challenges and resolutions. IIUM Press, International Islamic University Malaysia, ISBN: 978-967-418-521-3
Book Section

2013 Partnerships in the healthcare sector in Malaysia: an exploratory study. In: IIUM Press, ISBN: 9789674182656, pp. 161-175
2011 Lean management and Islamic perspective: convergence in diversity. In: IIUM Press, ISBN: 9789675272943, pp. 231-250
2010 Civil service system in Malaysia. In: CRC Press, ISBN: 978-1-4200-6476-6, pp. 211-235
2010 Civil service system in Malaysia. In: CRC Press, ISBN: 978-1-4200-6476-6, pp. 211-235
2009 Practice of quality management in an MSQH accredited hospital: a case study on Bentong Hospital. In: IIUM Press, ISBN: 9789833855780, pp. 265-273