Staff Directory


Hairuddin Bin Mohd Ali

Academic Qualification

  • Service Marketing - Doctor of Philosophy, Universiti Putra Malaysia (UPM)
  • Master of Management in Management Science - Masters Degree, Universiti Utara Malaysia (UUM)
  • Bachelor of Economics in Analytical Science - Bachelor Degree, Universiti Kebangsaan Malaysia (UKM)

Hairuddin Bin Mohd Ali (Prof. Dr.)

Professor
IIUM Gombak Campus

KULLIYYAH OF EDUCATION


hairuddin@iium.edu.my
5365


Expert Profile


Hairuddin bin Mohd Ali obtained his Certificate of Education in 1972 and was offered a teaching job in one of the remote primary schools in Pahang. After he obtained his B.Econs. (Hons) in April 1979 he continued teaching in one of the secondary schools in his hometown. He excelled in his teaching career and his last position was principal of a secondary school. He left his position as a school principal and enrolled into a Master of Science (Management) programme at UUM and graduated in 1995. He was posted to Institute Aminuddin Bakri (IAB) as a lecturer cum trainer where he was actively involved in training of the MOE officials, Principals, Headmasters and Schools staff in management and leadership. The environment encouraged him to pursue his Ph.D which he completed in 2006. His last position was as the Head of Centre, Consultancy and Mentoring, IAB. In 2009, he left IAB for KOEDU IIUM and took up a teaching position here. He was appointed as Head, Department of Social Foundations and Educational Leadership, KoEd, from 2013 to 2014.
At the Kulliyah he had several tasks such as the chairperson for the Malaysian Education Deans Council (MEDC) National Conference in 2013. At the same time, he managed to lead a group of his colleagues for his first FRGS. Until now he has managed to secure two FRGS worth RM 118, 000.00. He also won a Silver Medal and three Bronze Medals in IRIIE 2011. Prof Hairuddin has successfully supervised more than ten Master of Education students and five Ph.D students. At the moment, he is focusing on research and publications.
Presently, he is an Associate Professor at the Department of Social Foundation and Educational Leadership Kulliyyah of Education.


Area of Specialisation


  • ICT ~ Information, Computer And Communications Technology (ICT) ~ Software ~ Simulation System - Management
  • Economics, Business And Management ~ Economics, Business And Management ~ Human Resource Development (HRD) ~ Other Human Resource Development (HRD) n.e.c. - Human Resource Development
  • Social Science ~ Social Science ~ Education ~ Administration - Educational Management and Leadership
  • Engineering Tech ~ Applied Sciences And Technologies ~ Energy Technology ~ Other Energy Technology n.e.c. - Management
  • Engineering Tech ~ Applied Sciences And Technologies ~ Energy Technology ~ Other Energy Technology n.e.c. - Management
  • Economics, Business And Management ~ Economics, Business And Management ~ Human Resource Development (HRD) ~ Other Human Resource Development (HRD) n.e.c. - Human Resource Development
  • Humanities ~ Humanities ~ Linguistics and Literature ~ Language, Media and Culture (Including Social Networks, Impact on Society (Age and Gender), Audience Perception) - Teacher Education
  • Humanities ~ Humanities ~ Linguistics and Literature ~ Applied Linguistics - Educational Management and Administration


Professional Membership


  • 2007 - 2012: Member of Profesional Body / Association, Allumni UPM


Teaching Responsibilities


CHANGE MANAGEMENT IN EDUCATION 030901
CIVICS AND CITIZENSHIP EDUCATION 2012/2013 2011/2012 2010/2011
CONTEMPORARY ISSUES IN EDUCATIONAL MGMT & LDR 2019/2020
CURRICULUM AND INSTRUCTION 2015/2016
CURRICULUM AND INSTRUCTIONAL LEADERSHIP 2020/2021
CURRICULUM DEVELOPMENT 2009/2010
EDUCATIONAL LEADERSHIP 030201
EDUCATIONAL PLANNING & EVALUATION 2017/2018 2011/2012 2015/2016 2020/2021 2009/2010 2019/2020 2018/2019 2012/2013 2014/2015 2010/2011 2008/2009 2013/2014
EDUCATIONAL PLANNING AND EVALUATION 2016/2017
GOOD PRACTICES OF SUCCESSFUL ORGANISATIONS 040401 030401
INSTRUCTIONAL SUPERVISION 031101
MANAGEMENT OF EDUCATIONAL ORGANISATIONS 040301 030301
MANAGEMENT OF INSTITUTIONS OF HIGHER LEARNING 2020/2021 2021/2022
MGT. OF INSTITUTIONS OF HIGHER LEARNING 2013/2014 2018/2019 2014/2015 2012/2013 2017/2018 2010/2011 2009/2010 2015/2016 2016/2017
ORGANIZATIONAL BEHAVIOR IN EDUCATION SETTINGS 2017/2018
QUALITY MANAGEMENT IN EDUCATION 030501
SCHOOL MANAGEMENT & LEADERSHIP 2015/2016 2016/2017
SCHOOL MANAGEMENT AND LEADERSHIP 2020/2021
SCHOOL MANAGEMENT AND SUPERVISION 2012/2013 2014/2015 2009/2010 2010/2011 2015/2016 2016/2017 2013/2014 2017/2018 2011/2012 2019/2020 2018/2019
SOCIAL WORK FOR COMMUNITY SERVICE 2009/2010 2010/2011 2012/2013 2011/2012
STRATEGIC MANAGEMENT IN EDUCATION 031001
THEORIES IN EDUCATIONAL ADMINISTRATION 2011/2012
THEORIES IN EDUCATIONAL MANAGEMENT & LEADERSHIP 2020/2021 2021/2022 2019/2020 2018/2019


Research Projects


Completed
2016 - 2020 Malaysian Strategic Leadership Practice Inventory (MSLP): Profiling the Malaysian Aspiring School Principals for the Sustainability of High Performance Education
2013 - 2016 Strategic Leadership Practices Of Malaysian Educational Leaders As Determinants For The Achievement Of Malaysia Education Blueprint (2013-2025) Aspiration Outcomes.
2012 - 2015 Malaysian Human Capital Empowerment through Enchancing Vocational Schools Appeal : What Works in Vocational Schools
2011 - 2013 Exploring the Relationship Between Quality Culture and Organizational Climate with Workforce Performance
2011 - 2013 Practices Of Educational Management And Leadership In Selected South East Asian Countries (KVC- Edited Book Project 2011)
2011 - 2013 A University's Quality Services : A Forgotten Responsibility (KVC- Edited Books Project 2011)
2011 - 2013 Quality Assurance Evaluation Model for National Universities Commision in Nigeria
2010 - 2011 The Relationship of Factors Contributing to infusing Islamic Manners (Adab)in Secular Classroom among Malay and non Malay speaking Muslim teachers in Public Primary School in Southern Thailand.
2010 - 2011 Perception Student on the Services Delivered by Educational Administration in Institute of Education (INSTED,IIUM)
2010 - 2014 Leadership and Fellowship Practices of Educational Leaders as Potential Predictors for Organizational Key Results Areas (KRA) Achievement: A Study on Malaysian Education Leaders
2009 - 2011 Service Quality Management Practice as Perceived by the Customers
On-Going
2020 - Present Validating and Profiling Lifelong Learning Attributes (LLLA) Among Academic Staff of Islamic Tertiary Education Institutions
2018 - Present Modelling Strategic High Performance Transformative Education for TN50 World Class Education in pursuit of Malaysia?s Global Economic Competitiveness.
2018 - Present Modelling University Quality Services for Foreign Students in Malaysia for Economic Growth and Internalization Best Practices
2018 - Present Modelling University Quality Services for Foreign Students in Malaysia for Economic Growth and Internalization Best Practices
2016 - Present Profiling the Effects of Urban Poverty on the Academic Achievement of Students from different Ethnic Groups in Major Malaysian Cities
2012 - Present Kajian Arah Aliran dan Unjuran Kemasukan Pelajar di Institusi Pengajian Tinggi (IPT) dari Negara-Negara OIC


Award & Recognition


11 Jun, 2014 Cerificate of Participation, International research, invention and innovation exhibition (IRIIE 2014) - RMC, International Islamic University Malaysia International
16 May, 2014 Tokoh Guru Daerah Jerantut 2014 - Pejabat Pendidikan Daerah Jerantut Pahang Darul Makmur State
04 Apr, 2011 Bronze medallist for IRIIE 2011 - RMC, IIUM. University
04 Apr, 2011 Certificate of appreciation for the achievement of "silver medal" IRIIE 2011. - RMC, IIUM. University
31 Dec, 2007 Anugerah Perkhidmatan Cemerlang - Ministry of Education Malaysia National
06 Apr, 2003 Ahli Mahkota Pahang - Palace Of Pahang State
31 Dec, 1998 Anugerah Perkhidmatan Cemerlang - Ministry of Education Malaysia National


Publications


Article

2019 Evidence of relationships between teaches’ leadership style practices for learning and student academic press/emphasis. Journal of Social Sciences Research., 8 (2 ( Special Issue )) pp. 208-214
2019 The future sustainability of Malaysian higher education institutions: what matters most?. Asian Academy of Management Journal, 24 (1) pp. 171-186
2019 Validating a model of strategic leadership practices for Malaysian vocational college educational leaders: a structural equation modeling approach. European Journal of Training and Development, 43 (1-2) pp. 21-38
2018 Balanced scorecard for future sustainability of Malaysian higher education institutions. The European Proceedings of Social & Behavioural Sciences, () pp. 1-13
2018 The quest for successful internationalization of Bangladesh’s higher education: investigating the strategic leadership characteristics of academic leaders. Al-Shajarah, Special Issue (Special Issue: Education 2018) pp. 1-24
2017 Strategic leadership practices and students’ aspiration outcomes: what works in Malaysian vocational colleges?. Al-Shajarah, Special Issue Education () pp. 77-95
2016 Organisational climate as a predictor of workforce performance in the Malaysian higher education institutions. Quality Assurance in Education, 24 (3) pp. 416-438
2015 Achieving sustainability in Nigerian higher education institutions: responsive role of the leaders. Advance in the Multidiscplinary and Scientific Research, 1 (2) pp. 9-16
2015 Determinants of students’ outcome: a full-fledged structural equation modelling approach. Asia Pacific Education Review, 16 () pp. 579-589
2015 Distributed leadership and empowerment influence on teachers organizational commitment. Academic Journal of Interdisciplinary Studies, 4 (1 S1) pp. 73-84
2015 Do strategic leadership and self efficacy among school leaders make a difference?. Asian Social Science, 11 (27) pp. 219-234
2015 Investigating the influence of distributed leadership on school effectiveness: a mediating role of teachers' commitment. Journal of Educational and Social Research, 5 (1 S1) pp. 163-174
2015 Mediating roles of leaders toward sustainability trends of higher education institutions. Journal of Creative Writing, 2 (1) pp. 66-84
2015 The internationalization of East Asian higher education: globalization’s impact. Edited by John D. Palmer, Amy Roberts, Young Ha Cho, and Gregory S. Ching, New York: Palgrave Macmillan, 2011, (1st edition), pp. 230. ISBN 978-0-230-10932-2 (hardback). IIUM Journal of Educational Studies, 3 (1) pp. 112-119
2015 The relationship between job satisfaction, organizational commitment and organizational citizenship behavior among secondary school teachers in Katsina state. FUDMA Journal of Science and Educational Research (FJSER), 1 (1) pp. 122-130
2014 An empirical validation of excellent work culture scales: evidence from selected established higher education institutions in West Malaysia. Asian Social Science, 10 (19) pp. 96-106
2013 Influence of distributed leadership on school effectiveness. International Journal of Management, IT and Engineering, 3 (3) pp. 129-140
2013 Investigating the quality management initiatives in higher educational institutions on customer satisfaction. International Journal of Modern Business Issues of Global Market (IJMBIGM), 1 (2) pp. 12-25
2013 Preliminary finding of psychometric properties of the existing Quality Assurance Evaluation Model (QAEM) for National Universities Commission (NUC) of the federal Republic of Nigeria. GSE Journal of Education 2013 Emerging Trends for Sustainability in Glocal Education: Opportunities and Challenges, 1 (1) pp. 213-245
2012 Creating a healthy organization: changing role of a successful education leader. International Business Education Journal (IBEJ), 5 (1) pp. 49-59
2012 Investigation of Malaysian higher education quality culture and workforce performance. Quality Assurance in Education, 20 (3) pp. 289-309
2012 The quest for strategic Malaysian Quality National Primary School Leaders. International Journal of Educational Management, 26 (1) pp. 83-98
2011 Kemahiran konseptual dalam menghadapi cabaran pendidikan masa kini: perspektif pengetua dan guru besar novis di Malaysia. Jurnal Pengurusan dan Kepimpinan Pendidikan, 22 (2) pp. 1-18
2011 Leadership and strategic planning practice: basis for quality education. International Journal of Management and Entrepreneurship, 7 (1) pp. 135-154
2010 Surveying the practice of strategic planning for school excellence. International Business Education Journal (IBEJ), 3 (1) pp. 79-98
2007 Faktor kepengikutan sebagai strategi meningkatkan kapasiti organisasi: Satu kajian di sekolah-sekolah kebangsaan Malaysia.. Jurnal Pengurusan dan Kepimpinan Pendidikan, 17 (2) pp. 135-151
Conference or Workshop Item

2018 Evidence of relationships between teachers' leadership style practices for learning and student academic press/Emphasis.. In: 4th ASIA International Conference (AIC 2018),
2018 Teachers’ leadership styles for learning and student academic press/emphasis: a weird relationship?. In: 4th ASIA International Conference (AIC2018),
2017 Balanced scorecard for sustainability of Malaysian Higher Education Institutions: Myth or facts?. In: 3rd Asia International Conference (AIC 2017),
2017 Education mobility as a driving force for the coexistence, development and sustainability of Islamic Higher Education Institutions: The International Islamic University Malaysia’s Perspective. In: The 4th International Islamic Studies Conference (4th IISC),
2017 Education mobility as one of the grand strategies for higher education institutions’ sustainability in 2020s: An academic perspective. In: 3rd International Conference on Education (ICEDU 2017),
2017 Future sustainability of Kulliyyah of Education, International Islamic University Malaysia: The Way Forward. In: Seminar Nasional Majlis Dekan Pendidikan Universiti Awam 2017,
2015 Distributed Leadership and Empowerment Influence on Teachers Organizational Commitment.. In: 4th International Conference on Social Sciences,
2015 Investigating the influence of distributed leadership on school effectiveness: a mediating role of teachers' commitment. In: 5th International Conference on Social Sciences - Prishtina Edition (ICSS 2015),
2013 Leading beyond sustainability in Nigerian higher education institutions: imperatives for quality management and technology acceptance. In: International Science, Technology, Education, Arts, Management & Social Sciences (ISTEAMS) Research Nexus Conference, 2013,
2013 Pengaruh kepimpinan pengetua ke atas amalan prinsip-prinsip pengurusan kualiti menyeluruh (TQM). In: Seminar Kebangsaan Kali ke IV: Majlis Dekan Pendidikan IPTA 2013,
2013 Preliminary finding of psychometric properties of the existing quality assurance evaluation model (QAEM) for National Universities Commission (NUC) of the federal republic of Nigeria. In: GSE-Global Summit on Education 2013,
2013 Psychometric analysis on sustainability awareness and integration in managing higher educational institutions in Nigeria. In: International Science, Technology, Education, Arts, Management & Social Sciences (ISTEAMS) Research Nexus Conference, 2013,
2013 Psychometric properties for the alternative quality assurance evaluation model (QAEM) leadership characteristics of leaders (LCL) for national universities commission (NUC) accreditation instruments of the federal republic of Nigeria. In: The 1st International Conference in Islamic Education (YRU-ICCE 2013),
2013 School administrators' and teachers' level of awareness, interests and practices in learning culture. In: Seminar Kebangsaan Kali ke IV: Majlis Dekan Pendidikan IPTA 2013,
2013 School teachers' time management in classroom. In: Seminar Kebangsaan Kali ke IV: Majlis Dekan Pendidikan IPTA 2013,
2013 Strategic leadership style of school principals in selected Islamic private secondary school in Pattani, Thailand. In: The 1st International Conference in Islamic Education (YRU-ICCE 2013),
2013 The gap between primary and secondary schools teachers in followership style at ADNI Islamic School, Malaysia. In: Seminar Kebangsaan Kali ke IV: Majlis Dekan Pendidikan IPTA 2013,
2013 Tret personaliti pengetua dan guru besar novis di Malaysia. In: Seminar Kebangsaan Kali ke IV: Majlis Dekan Pendidikan IPTA 2013,
2013 Using CFA for the Alternative Quality Assurance Evaluation Model (QAEM) For National Universities Commission (NUC) of the Federal Republic of Nigeria. In: Seminar Kebangsaan Kali ke IV: Majlis Dekan Pendidikan IPTA 2013,
2012 Concept, development and implementation of islamic management standards in malaysian education institutions. In: International Annual Conference on Islamic Educational Management (IACIEM) 2012,
2011 A study of the relationships between strategic planning practices and perceived school excellence. In: IIUM Research, Invention and Innovation Exhibition (IRIIE) 2011,
2011 Determinants of teachers' practice of infusing Islamic manners (adab) in the secular classrooms in the Southern Thailand. In: IIUM Research, Invention and Innovation Exhibition (IRIIE) 2011,
2011 Strategic leadership characteristics for Quality Malaysian National Primary Schools Education (QMNPSE) leaders. In: IIUM Research, Invention and Innovation Exhibition (IRIIE) 2011,
2011 The followership styles of Malaysian National Primary School (NPS) deputy heads involved in the School Improvement Programme (SIP). In: IIUM Research, Invention and Innovation Exhibition (IRIIE) 2011,
2010 Determinants of muslims teachers' practice on infusing islamic manners(Adab) in the classroom in the three southern boarder provinces. In: National Research Conference 2010,
2009 Does wisdom matter? A case study of strategic school leaders. In: 1st Regional Conference on Educational Leadership and Management,
Book

2018 Strategic leadership: realizing student aspiration outcomes. Partridge, ISBN: 978-1-5437-4780-5
2016 Selected readings in educational leadership: the challenges and issues in Muslim educational institutions. Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4
2016 Strategic leadership practices as determinants for peak education. LAP Lambert Academic Publishing, ISBN: 978-3-659-92865-9
2016 The strategic leadership fundamentals for school. IIUM Press, ISBN: 978-967-418-435-3
2012 Surveying the practice of strategic planning for school excellence : a fast-track to the peak. Lambert Academic Publishing, ISBN: 9783659150623 / 3659150622
2011 Educational leadership and management. IIUM Press, ISBN: 9789674180133
2011 Quality educational management. IIUM Press, ISBN: 9789674180126
2009 Perancangan strategik sekolah. PTS Professional Publishing Sdn. Bhd., ISBN: 978-967-5226-21-2
Book Section

2016 Educational leadership and administration from Islamic perspectives: an overview. In: ITBM, ISBN: 978-967-460-202-4, pp. 3-23
2016 Elite education and education for social progression. In: Institut Terjemahan dan Buku Malaysia, ISBN: 978-967-460-202-4, pp. 81-94
2016 Elite education and education for social progression. In: Institut Terjemahan dan Buku Malaysia, ISBN: 978-967-460-202-4, pp. 81-94
2016 Ethical leadership: theory, practice & implication. In: Institut Terjemahan & Buku Malaysia (IBKM) and International Islamic University Malaysia (IIUM)., ISBN: 9789674602024, pp. 25-40
2016 Ethical leadership: theory, practice & implication. In: Institut Terjemahan & Buku Malaysia (IBKM) and International Islamic University Malaysia (IIUM)., ISBN: 9789674602024, pp. 25-40
2016 Leadership styles of school principals and followership styles of supervisors: learning from educational institutions in Maldives. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 295-312
2016 Leadership styles of school principals and followership styles of supervisors: learning from educational institutions in Maldives. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 295-312
2016 Leadership, education and social change: the Qura'anic view. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 45-79
2016 Practices of the integrated education system in selected Islamic religious schools: implication for school leadership in the Malay archipelago. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 99-124
2016 Practices of the integrated education system in selected Islamic religious schools: implication for school leadership in the Malay archipelago. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 99-124
2016 School-parental involvement in public secondary schools in Katsina State, Nigeria: implication to Muslim educational leaders. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 315-346
2016 School-parental involvement in public secondary schools in Katsina State, Nigeria: implication to Muslim educational leaders. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 315-346
2016 Situational leadership practices of principals as perceived by teachers at Pondok Modern, Gantor, Indonesia. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 171-211
2016 Situational leadership practices of principals as perceived by teachers at Pondok Modern, Gantor, Indonesia. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 171-211
2016 Situational leadership practices of principals as perceived by teachers at Pondok Modern, Gantor, Indonesia. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 171-211
2016 Situational leadership practices of principals as perceived by teachers at Pondok Modern, Gantor, Indonesia. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 171-211
2016 Teachers' perspectives on the methods of the performance appraisal: implications for school leaders. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 213-232
2016 Teachers' perspectives on the methods of the performance appraisal: implications for school leaders. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 213-232
2016 The learning culture in selected secondary schools in Kuala Lumpur. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 125-170
2016 The learning culture in selected secondary schools in Kuala Lumpur. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 125-170
2016 The learning culture in selected secondary schools in Kuala Lumpur. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 125-170
2016 The learning culture in selected secondary schools in Kuala Lumpur. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 125-170
2016 The roles of school administrators in motivating the aided high school teachers: a case study of Malappuram Educational District, India. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 257-294
2016 The roles of school administrators in motivating the aided high school teachers: a case study of Malappuram Educational District, India. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 257-294
2016 The school personnel's perceptions of a successful school management and effective leadership behaviour in Southern Thailand. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 233-253
2016 The school personnel's perceptions of a successful school management and effective leadership behaviour in Southern Thailand. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 233-253
2016 The school personnel's perceptions of a successful school management and effective leadership behaviour in Southern Thailand. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 233-253
2016 The school personnel's perceptions of a successful school management and effective leadership behaviour in Southern Thailand. In: Institut Terjemahan & Buku Malaysia Berhad, ISBN: 978-967-460-202-4, pp. 233-253
2011 An investigation of post graduate students and academic staff affectionate relationship. In: IIUM Press, ISBN: 9789674180126, pp. 89-98
2011 Crime scene prevention: a study of effective security management at International Islamic University Malaysia (IIUM). In: IIUM Press, ISBN: 9789674180126, pp. 21-31
2011 Islamic behaviors among Muslim teachers in the public primary schools in the Southern Thailand. In: IIUM Press, ISBN: 9789674180133, pp. 15-25
2011 Leadership and Islamic management: basis for quality education. In: IIUM Press, ISBN: 9789674180126, pp. 33-49
2011 Scale validation of teacher attributes in infusing Islamic manners (adab) in the classroom. In: IIUM Press, ISBN: 9789674180133, pp. 51-60
2011 Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia. In: IIUM Press, ISBN: 9789674180126, pp. 99-118
2011 Students' satisfactions towards library service quality at a local higher learning institution. In: IIUM Press, ISBN: 9789674180126, pp. 119-137
2011 Teachers's time management in the classrooms. In: IIUM Press, ISBN: 9789674180133, pp. 147-175
2011 The effect of teacher followership styles on achievement of school vision and mission. In: IIUM Press, ISBN: 9789674180133, pp. 85-96
2011 The practices of strategic planning for school excellence. In: IIUM Press, ISBN: 9789674180133, pp. 121-138
2011 The quest for quality services: does SERVQUAL perfectly measure the university services?. In: IIUM Press, ISBN: 9789674180126, pp. 155-167
2011 The relationship between strategic leadership and followership styles of Malaysian National Primary (NPS) heads. In: IIUM Press, ISBN: 9789674180133, pp. 61-84
2011 What customers expect and perceive from a university services?. In: IIUM Press, ISBN: 9789674180126, pp. 169-188
2011 What the students expect and perceive about trustworthiness?. In: IIUM Press, ISBN: 9789674180126, pp. 1-10
2011 What you see is not what you get: a case of the quality of services. In: IIUM Press, ISBN: 9789674180126, pp. 69-88