Team Leader

Senior Information Technology Officer (F44)

Khairani Che Ibrahim

4884

khairani@iium.edu.my

Senior Assistant Information Technology Officer (FA32)

Suhaily bt Omar
3890
suhaily@iium.edu.my

Assistant Information Technology Officer (FA29)
Mohd Farisalharisi bin Mohd Yaziz
3887
farisal@iium.edu.my

Assistant Information Technology Officer (FA29)
Mohd. Mizam bin Mustafa
NA
mizam@iium.edu.my

Senior Computer Technician
Abdul Hakim Ahmad
NA
ahakiml@iium.edu.my

Senior Computer Technician
Shamsul Bahri b Mohd Nasim
NA
shamsulbahri@iium.edu.my

The unit is responsible for the following:

·         Central point of contact for staff and student to request services /incidents and to report IT Problems associated with the services provided by ITD

·         Management of ICT Services Help Desk

·         Responsible for update information on ICT Services Catalogue, ICT Handbook, Online FAQ, etc

·         Coordinate and conduct ITD Road Shows, Quality Day Booth -  Takrim Day, Awareness sessions, etc.

·         Represent ITD in any briefing of ITD’s services for new staff and students.

·         Monitor and compile customer feedback and complaints through all available communication channels.

·         Facilitate and coordinate the incident and problem management process.

·         Conduct customer satisfaction survey, analyze the results and produce a report for management

·         Implement ITD’s Go Green Initiatives