INFORMATION TECHNOLOGY DIVISION
Governance, Customer Care & Commercialization Section
Contact Info
Governance, Customer Care & Commercialization Section
Deputy Director
Azlan Mohamed Zain
4873
azlanmz@iium.edu.my
Admin Assistant cum Personal Assistant
Nurul Faten Shahida Mat Zahani
3796
faten@iium.edu.my
UNITS
Senior Information Technology Officer (F44)
Siti Zarina bt Muhamat
4889
zarina@iium.edu.my
Senior Information Technology Officer (F44)
Dayang Dahliana Awang Talib
5929
Senior Engineer (J44)
Saidah Zawanah Sulaiman
6778
szawanah@iium.edu.my
The department is responsible for the following:
- Coordinate the development of University IT policies, procedures, standards and guidelines
- Coordinate the development and implementation of University IT best practices
- Coordinate the development and implementation of IT Service Management frameworks
- Coordinate the development and implementation of IT Governance frameworks
- Coordinate the Quality Management System (ISO 9001:2008) implementation of the division
- Promote IT products and services offered by the University to the IIUM community thru awareness, training and workshop sessions.
- Maintain the IT Governance website as medium of information on the IT Governance activities and events
Team Leader
Senior Information Technology Officer (F44)
Khairani Che Ibrahim
4884
khairani@iium.edu.my
Senior Assistant Information Technology Officer (FA32)
Suhaily bt Omar
3890
suhaily@iium.edu.my
Assistant Information Technology Officer (FA29)
Mohd Farisalharisi bin Mohd Yaziz
3887
farisal@iium.edu.my
Computer Technician
Shamsul Bahri b Mohd Nasim
NA
shamsulbahri@iium.edu.my
The unit is responsible for the following:
· Central point of contact for staff and student to request services /incidents and to report IT Problems associated with the services provided by ITD
· Management of ICT Services Help Desk
· Responsible for update information on ICT Services Catalogue, ICT Handbook, Online FAQ, etc
· Coordinate and conduct ITD Road Shows, Quality Day Booth - Takrim Day, Awareness sessions, etc.
· Represent ITD in any briefing of ITD’s services for new staff and students.
· Monitor and compile customer feedback and complaints through all available communication channels.
· Facilitate and coordinate the incident and problem management process.
· Conduct customer satisfaction survey, analyze the results and produce a report for management
· Implement ITD’s Go Green Initiatives
