INFORMATION TECHNOLOGY DIVISION

INFORMATION TECHNOLOGY DIVISION

ICT Guidelines

ICT Guidelines




No. 

Title  

Links

1.

New IIUM Telephone System Presentation (pdf)

Click Here

2.

Introduction.mp4

Click Here

3.

T21P E2 IP Phone - Call Transfer.mp4

Click Here

4.

T21P E2 IP Phone - Conference Calling.mp4

Click Here

5.

T21P E2 IP Phone - Directories.mp4

Click Here

6.

T21P E2 IP Phone - Multiple Calls.mp4

Click Here

7.

T21P E2 IP Phone - Placing and Answering Calls.mp4    

Click Here

ITD Service Level Agreement (SLA)

SLA is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.


1. SLA for Staff (click here)

2. SLA for Students (click here)