INFORMATION TECHNOLOGY DIVISION
ICT Guidelines
Contact Info
ICT Guidelines
| No. | Title | Links |
|---|---|---|
| 1. | New IIUM Telephone System Presentation (pdf) | |
| 2. | Introduction.mp4 | |
| 3. | T21P E2 IP Phone - Call Transfer.mp4 | |
| 4. | T21P E2 IP Phone - Conference Calling.mp4 | |
| 5. | T21P E2 IP Phone - Directories.mp4 | |
| 6. | T21P E2 IP Phone - Multiple Calls.mp4 | |
| 7. | T21P E2 IP Phone - Placing and Answering Calls.mp4 |
ITD Service Level Agreement (SLA)
SLA is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.
1. SLA for Staff (click here)
2. SLA for Students (click here)
