INFORMATION TECHNOLOGY DIVISION
ICT Guidelines
Contact Info
ICT Guidelines
| No. | Title | Links | |
| New IIUM Telephone System Presentation (pdf) | CLICK HERE | ||
| Introduction.mp4 | |||
| Click Here | |||
| T21P E2 IP Phone - Call Transfer.mp4 | |||
| Click Here | |||
| T21P E2 IP Phone - Conference Calling.mp4 | |||
| Click Here | |||
| T21P E2 IP Phone - Directories.mp4 | |||
| Click Here | |||
| T21P E2 IP Phone - Multiple Calls.mp4 | |||
| Click Here | |||
| T21P E2 IP Phone - Placing and Answering Calls.mp4 | |||
| Click Here |
ITD Service Level Agreement (SLA)
SLA is a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.
1. Please click here for ITD Service Level Agreement for STAFF
2. Please click here for ITD Service Level Agreement for STUDENT
