OFFICE OF INSTITUTIONAL AND ACADEMIC QUALITY MANAGEMENT

OFFICE OF INSTITUTIONAL AND ACADEMIC QUALITY MANAGEMENT

FAQ

FAQ


What is QMS?

Quality Management System (QMS) is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.

A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis

QMS serves many purposes, including:

•        Setting direction for organization

•        Improving processes

•        Reducing waste

•        Lowering costs

•        Engaging staff

•        Improving customer satisfaction


What is the scope for ISO 9001:2015 at IIUM? 

  • Design and Development of Education Programmes
  • Provision of Education Services at Foundation, Undergraduate and Postgraduate Levels
  • Management of Research and Publication Activities
  • Management of Student Development
  • Provision of Corporate Services.


What is a certification of self-accreditation status?

It is a status granted by Malaysian Qualification Agency (MQA) to universities which are confirmed to have robust internal quality assurance system. MQA empowers Senate of the Universities with self-accreditation status to accredit their own programmes on the Malaysian Qualifications Framework (MQF) and relevant standards as well as policies of MQA and the Ministry of Education (MOE).


What are the advantages enjoyed by universities with self-accreditation status?

The university to accredit its own programmes through the Senate without involving MQA. Therefore, the university has an opportunity to optimise its resources in enriching the quality of the offered programmes. Furthermore, the university is expected to carry out own programme accreditation more efficiently and effectively without MQA's involvement. Self-accreditation status is a badge of honour which can be used to attract students and staff to the university.