OFFICE OF KNOWLEDGE FOR CHANGE AND ADVANCEMENT

• ISO Standards
• Standard Operating Procedures
• Quality Policy
• External Audit
• ISO Certificate
• Data & Record
• Forms

ISO STANDARDS

MS ISO 9001:2015 Quality Management System (QMS)

MS ISO 19011:2020 Auditing Management Systems

STANDARD OPERATING PROCEDURES IN IIUM

Quality Manual

No.	Document No.	Procedure	Version No.	Revision No.	Effective Date/Revision Date
1.	Quality Manual	Quality Manual	04	01	Jul. 2019
2.	IIUM Organisational Structure	IIUM Organisational Structure (BOG 61)	-	-	Aug. 2021
3.	Memorandum and Articles	Memorandum and Articles of Association of IIUM 2015	-	-	-

---

General Procedures

No.	Document No.	Procedure	Version No.	Revision No.	Effective Date/Revision Date
1.	IIUM/GENERAL PROCEDURE/01	Management Review Meeting	03	01	Mar. 2019
2.	IIUM/GENERAL PROCEDURE/02	Control of Records	03	00	Mar. 2019
3.	IIUM/GENERAL PROCEDURE/03	Control of Documents	03	01	Mar. 2019
4.	IIUM/GENERAL PROCEDURE/04	Internal Audit	03	01	Mar. 2019

---

Academic Management and Admission Division (AMAD)

No.	Document No.	Procedure	Version No.	Revision No.	Effective Date/Revision Date
1.	IIUM/TNL/UG/AMAD/01-1	Admission Procedures Into Undergraduate Programme for IIUM CFS Students	02	02	Mar. 2020
2.	IIUM/TNL/UG/AMAD/01-2	Admission Procedures Into Undergraduate Programme for Double Degree	02	02	Mar. 2020
3.	IIUM/TNL/UG/AMAD/01-4	Undergraduate Admission Procedures for Malaysians with Malaysian Qualifications via UPU Channel	02	02	Mar. 2020
4.	IIUM/TNL/UG/AMAD/01-5	Undergraduate Admission Procedures for Malaysian with Other Qualifications via EAS	02	02	Mar. 2020
5.	IIUM/TNL/UG/AMAD/01-6	Admission Procedures into Undergraduate Programme for International Students	00	00	Mar. 2020
6.	IIUM/TNL/UG/AMAD/01-7	Admission Procedures to Foundation Programmes for SPM Qualification via UPU Channel	00	00	Mar. 2020
7.	IIUM/TNL/AMAD/04	Course Offering and Scheduling	03	00	Mar. 2020
8.	IIUM/TNL/AMAD/05	Course Registration	02	02	Mar. 2020
9.	IIUM/TNL/AMAD/08	Preparation of Examination Question Papers	02	02	Mar. 2020
10.	IIUM/TNL/AMAD/09	Grading and Submission of Final Grades/Results	03	00	Mar. 2020
11.	IIUM/TNL/AMAD/10	Conduct of the Examination	02	02	Mar. 2020
12.	IIUM/TNL/AMAD/11	Preparation of the End of Semester Examination Timetable	02	02	Mar. 2020
13.	IIUM/TNL/AMAD/12	Handling of Appeal for Rechecking of Answer Scripts	02	02	Mar. 2020
14.	IIUM/TNL/AMAD/13	Readmission Process	02	02	Mar. 2020
15.	IIUM/TNL/AMAD/14	Evaluation and Verification of Graduating Students	03	01	Mar. 2020
16.	IIUM/TNL/AMAD/15	Application for Transfer of Credit for Undergraduate Students (External Institution) (as of 23 July 2020)	00	00	Sept. 2020

---

Centre for Postgraduate Studies (CPS)

No.	Document No.	Procedure	Version No.	Revision No.	Effective Date/Revision Date
1.	IIUM/TNL/PG/01	Application for Admission into IIUM Postgraduate Programme	03	01	Jan. 2019
2.	IIUM/TNL/PG/02	Appeal for Admission into IIUM Postgraduate Programme	03	01	Jan. 2019
3.	IIUM/TNL/PG/03	Application for Change of Programme between the Centre of Studies	03	01	Jan. 2019
4.	IIUM/TNL/PG/04	Application for Change of Programme within the Centre of Studies	03	01	Jan. 2019
5.	IIUM/TNL/PG/05	Application for Deferment of Enrollment	03	01	Jun. 2019
6.	IIUM/TNL/PG/06	Programme Offering	03	01	Jan. 2019
7.	IIUM/TNL/PG/07	New Student Enrollment	03	01	Jan. 2019
8.	IIUM/TNL/PG/08	Appeal for Change of Mode of Programme	03	01	May 2019
9.	IIUM/TNL/PG/09	Appeal for Change of Study Status	03	01	May 2019
10.	IIUM/TNL/PG/11	Application for Leave of Absence	03	01	May 2019
11.	IIUM/TNL/PG/12	Application for Transfer Credit and Exemption of Courses	03	01	May 2019
12.	IIUM/TNL/PG/13	Course Registration	03	01	May 2019
13.	IIUM/TNL/PG/14	Research Progress Report	03	01	May 2019
14.	IIUM/TNL/PG/15	Nomination and Appointment of External Examiner (PhD)	03	01	Apr. 2019
15.	IIUM/TNL/PG/16	Nomination and Appointment of External Examiner (Master - by Research)	03	01	Apr. 2019
16.	IIUM/TNL/PG/18	Handling of PTEM (Post Thesis Examination Meeting)	03	01	Feb. 2019
17.	IIUM/TNL/PG/19	Preparation for Examination and Updating Graduation Status for Mode by Coursework Only	03	01	May 2019
18.	IIUM/TNL/PG/20	Updating Graduation Status for Mode by Coursework and by Research only and Preparation for Convocation Ceremony	03	01	May 2019
19.	IIUM/TNL/PG/21	Approval of Students Activities	03	01	Jan. 2019
20.	IIUM/TNL/PG/22	Approval Sponsorship Presenting Paper in Local Conference	03	01	Jan. 2019
21.	IIUM/TNL/PG/23	Application for Postgraduate Assistantship	03	01	Mar. 2019

---

Centre for Foundation Studies (CFS)

Core Process

No.	Document No.	Procedure	Version No.	Revision No.	Effective Date/Revision Date
1.	IIUM/CFS/CP/01	Preparation of Curriculum of Academic Programme	03	00	1 Jul. 2020
2.	IIUM/CFS/CP/03	Course Scheduling	03	00	1 Jul. 2020
3.	IIUM/CFS/CP/04	Course Registration	03	00	1 Jul. 2020
4.	IIUM/CFS/CP/05	Monitoring Student's Attendance	03	00	1 Jul. 2020
5.	IIUM/CFS/CP/06	Preparing of Examination Question Papers	03	00	1 Jul. 2020
6.	IIUM/CFS/CP/07	Preparation of the End-of-Semester Examination Timetable	03	00	1 Jul. 2020
7.	IIUM/CFS/CP/08	Printing of End-of-Semester Question Papers	03	00	1 Jul. 2020
8.	IIUM/CFS/CP/09	Student Feedback Survey	03	00	1 Jul. 2020
9.	IIUM/CFS/CP/10	Handling of the End-of-Semester Examination	03	00	1 Jul. 2020
10.	IIUM/CFS/CP/11	Marking of Answer Scripts and Grading & Submission of Final Grade	03	00	1 Jul. 2020
11.	IIUM/CFS/CP/12	Processing and Releasing of Examination Results	03	00	1 Jul. 2020
12.	IIUM/CFS/CP/13	Analysis of Students' Performance	03	00	1 Jul. 2020
13.	IIUM/CFS/CP/14	Rechecking of Answer Scripts	03	00	1 Jul. 2020
14.	IIUM/CFS/CP/15	Completion of Foundation Programmes	03	00	1 Jul. 2020

Support Process

No.	Document No.	Procedure	Version No.	Revision No.	Effective Date/Revision Date
1.	IIUM/CFS/SP/01	Appointment of Part-Time Teacher/Lecturer	03	01	1 Aug. 2021
2.	IIUM/CFS/SP/02	Training for Academic Staff (Local Seminar/Conference/Short Courses)	03	00	1 Jul. 2020
3.	IIUM/CFS/SP/03	Customer Complaints/Enquiries	03	00	1 Jul. 2020
4.	IIUM/CFS/SP/04	Monitoring of the Maintenance of Teaching FacilitiesMonitoring of the Maintenance of Teaching Facilities	03	00	1 Jul. 2020
5.	IIUM/CFS/SP/05	Booking of Venues for Teaching and Learning Purposes	03	00	1 Jul. 2020
6.	IIUM/CFS/SP/06	Procurement Process of Teaching Equipment	03	00	1 Jul. 2020
7.	IIUM/CFS/SP/07	Payment Process	03	00	1 Jul. 2020
8.	IIUM/CFS/SP/08	Application for Part-Time (Administrative & Technical)	03	01	1 Nov. 2020
9.	IIUM/CFS/SP/09	In-House Training for Administrative and Technical Staff	01	00	1 Jun. 2021
10.	IIUM/CFS/SP/10	Handling of Usrah Programme for CFS Students	01	00	1 Jun. 2021
11.	IIUM/CFS/SP/11	Conduct of Student Activities	01	00	1 Jun. 2021
12.	IIUM/CFS/SP/12	Appointment of Principal and Fellow	01	00	1 Jun. 2021
13.	IIUM/CFS/SP/13	Distribution of Zakat Assistance to CFS Students	01	00	1 Jun. 2021

---

Research and Publication

No.	Document No.	Procedure	Version No.	Revision No.	Effective Date/Revision Date
1.	IIUM/RIU/01	Application of Research Project	02	00	Jan. 2016
2.	IIUM/RIU/02	Approved Application for Research Grant	02	00	Jan. 2016
3.	IIUM/RIU/03	Monitoring of Research Progress	02	00	Jan. 2016
4.	IIUM/RIU/04	Completion of Project	02	00	Jan. 2016
5.	IIUM/RIU/05	Application of Research Assistant	02	00	Jan. 2016
6.	IIUM/RIU/06	Overseas Travelling	02	00	Jan. 2016
7.	IIUM/RIU/07	Application for Realllocation of Budget	02	00	Jan. 2016
8.	IIUM/RIU/08	Handling of Research Project	02	00	Jan. 2016
9.	IIUM/GMU/01	Travelling Advancement	02	00	Sept. 2017
10.	IIUM/GMU/02	Travelling Clain and Advancement Reconciliation	02	00	Sept. 2017
11.	IIUM/GMU/03	Procurement - Issuance of Purchase Order	02	00	Sept. 2017
12.	IIUM/GMU/04	Purchase Order Payment and Payment of Invoice	02	00	Sept. 2017
13.	IIUM/GMU/05	Research Advancement	02	00	Sept. 2017
14.	IIUM/GMU/06	Reconciliation of Research Advancement	02	00	Sept. 2017
15.	IIUM/GMU/07	Reimbursement and Direct Payment	02	00	Sept. 2017
16.	IIUM/GMU/08	Purchase of Asset and Equipment	02	00	Sept. 2017
17.	IIUM/GMU/09	Appointment of Experts Under Vote 29000	02	00	Sept. 2017
18.	IIUM/GMU/10	Verification of Publication	02	00	Sept. 2017

---

Student Development

No.	Document No.	Procedure	Version No.	Revision No.	Effective Date/Revision Date
1.	IIUM/STADD/01	APPLICATION FOR KHAIRAT/FINANCIAL ASSISTANCE	2	6	Jan. 2021
2.	IIUM/STADD/02	TRANSPORTATION SERVICES	2	4	Jul. 2020
3.	IIUM/STADD/03	TA'ARUF WEEK-FACE TO FACE/HYBRID/ONLINE	3	3	Apr. 2021
4.	IIUM/STADD/04	APPROVAL OF PROPOSAL (STUDENT ACTIVITIES)	3	5	Feb. 2021
5.	IIUM/STADD/05	APPOINTMENT AND RE-APPOINTMENT OF LECTURER/TRAINER/INSTRUCTOR/FACILITATOR (LTIF)	2	3	Mar. 2020
6.	IIUM/STADD/06	MODULE DEVELOPMENT & REVIEW	2	3	May 2018
1.		BOOKING OF SPORTS FACILITIES	1	1	May 2018
2.		USAGE OF HIGH PERFORMANCE GYMNASIUM	1	1	May 2018
3.		IIUM MUSTANGS COACH APPLICATION AND APPOINTMENT POLICY	1	1	May 2018
4.		CONDUCTING OF SWIMMING CLASS	1	1	May 2018

---

Residential Services Division

No.	Document No.	Procedure	Version	Revision	Effective Date/Revision Date
1.	IIUM/FD/RSD/01	Appointment of New Business Operator	03	03	Jan. 2019
2.	IIUM/RSD/02	Renewal and Extension of Business Operator	03	01	Jan. 2019
3.	IIUM/RSD/03	Booking of Venues External Users	03	00	Apr. 2019
4.	IIUM/RSD/04	Booking of Campus Bazaar (Short Term Rental)	03	01	Jan. 2019
5.	IIUM/RSD/05	Mahallah's Room Preparation	03	00	Jun. 2019
6.	IIUM/RSD/06	Registration of Senior Student	03	00	Jun. 2019
7.	IIUM/RSD/07	Registration of New Students	03	00	Jun. 2019
8.	IIUM/RSD/08	Handling of Facilities and Maintenance Complaints at Mahallah	03	00	Dec. 2018

---

Counseling and Career Services Centre (CCSC)

No.	Document No.	Procedure	Version	Revision	Effective  Date/Revision Date
1.	IIUM/CCSC/1	Referred Case	03	03	Mar. 2019
2.	IIUM/CCSC/2	Voluntary Case	03	03	Mar. 2019
3.	IIUM/CCSC/3	Career Related Programmes	03	00	Mar. 2019

---

Management Services Division

No.	Document No.	Procedure	Version	Revision	Effective Date
1.	IIUM/MSD/01	Recruitment of Academic Staff	03	00	Jan. 2019
2.	IIUM/MSD/02	Renewal of Contract (Academic Staff)	03	00	Jan. 2019
3.	IIUM/MSD/03	Recruitment of New Administrative & Technical Staff	03	00	Jan. 2019
4.	IIUM/MSD/04	Renewal of Contract for Administrative & Technical Staff)	03	00	Jan. 2019
5.	IIUM/MSD/05	Payment of Non-fixed Allowance Claim	03	00	Apr. 2019
6.	IIUM/MSD/06	Annual Salary Increment	03	00	Apr. 2019
7.	IIUM/MSD/07	IIUM/MSD/07 Processing Study Leave for Academic Staff	03	00	Aug. 2015
8.	IIUM/MSD/08	Processing Sabbatical Leave for Academic Staff	03	00	Aug. 2016
9.	IIUM/MSD/09	Study Leave for Professional & Management Group	03	00	Aug. 2016
10.	IIUM/MSD/10	Training for Administrative & Technical staff of IIUM	04	00	Apr. 2019
11.	IIUM/MSD/11	Confirmation in Service	03	01	Jun. 2020
12.	IIUM/MSD/12	Promotion of Administrative Staff	03	00	Apr. 2019
13.	IIUM/MSD/13	Promotion of Academic Staff	03	01	Jun. 2020
14.	IIUM/MSD/14	Full Pay Hajj Leave	03	00	Feb. 2016
15.	IIUM/MSD/15	Unpaid Leave / Half Pay Leave	03	00	Feb. 2016
16.	IIUM/MSD/16	Resign Shortening Contract Terminate & Opt. Retirement	03	00	Feb. 2016
17.	IIUM/MSD/17	Application for Benefit and Assistance of Staff Khairat Fund	03	00	Feb. 2016
18.	IIUM/MSD/18	Processing Ihsan Indicator for IIUM Staff	03	00	Apr. 2019
19.	IIUM/MSD/19	Processing Annual Performance Appraisal Report (APAR) Submission for IIUM Staff	03	01	Jan. 2020
20.	IIUM/MSD/20	Processing AWOL Salary Deduction and Monitoring Attendance for All Staff	03	00	Apr. 2019
21.	IIUM/MSD/21	Management of Staff Performance	03	00	Apr. 2019
22.	IIUM/MSD/22	Corporate Secretarial Functions	03	00	Apr. 2019
23.	IIUM/MSD/23	Transfer of Administrative and Technical Staff	01	00	Oct. 2019
24.	IIUM/MSD/24	Records & Filing Management	00	00	Aug. 2019
25.		Appointment of Part-Time Teaching Staff			Sept. 2020

---

Information Technology Division

No.	Document No.	Procedure	Version No.	Revision No.	Effective Date
1.	IIUM/ITD/01	Management of IT Change	02	05	Aug. 2019
2.	IIUM/ITD/02	Mangement of IT Problem	02	04	Aug. 2019
3.	IIUM/ITD/04	Management of Performance Monitoring and Capacity Planning	02	04	Jun. 2020
4.	IIUM/ITD/07	Management of IT Projects	02	06	Jun. 2020
5.	IIUM/ITD/08	Management of IT Proof of Concept	02	05	Jun. 2020
6.	IIUM/ITD/09	Managing Quality Test & UAT	02	02	Jun. 2020
7.	IIUM/TNL/29	Management of IT Service Request & Incident	02	04	Jun. 2020
8.	IIUM/TNL/31	Data Backup	02	03	Jun. 2020
9.	IIUM/TNL/32	Management of IIUM Data Centre	02	05	Jun. 2020

---

Office of Security Management

No.	Document No.	Procedure	Version No.	Revision No.	Effective Date
1.	IIUM/OSEM/PROC/01	Prosedur Kawalan Akses	01	02	Oct. 2018
2.	IIUM/OSEM/PROC/02	Prosedur Tugas Rondaan Keselamatan	01	02	Oct. 2018
3.	IIUM/OSEM/PROC/03	Prosedur Pengendalian Kesalahan Trafik	01	02	Oct. 2018
4.	IIUM/OSEM/PROC/04	Prosedur Siasatan Dalaman	01	02	Oct. 2018
5.	IIUM/OSEM/PROC/05	Penyelenggaraan Kenderaan	01	00	Oct. 2019
6.	IIUM/OSEM/PROC/06	Pengurusan Bilik Gerakan	01	00	Oct. 2018
7.	IIUM/OSEM/PROC/07	Pengeluaran Kad Staf, Pas Pelawat dan Lain-Lain	01	00	Oct. 2019
8.	IIUM/OSEM/PROC/08	Pengurusan Latihan, Kursus dan Aktiviti OSEM	01	00	Oct. 2019

---

Office of Industrial Links

No.	Document No.	Procedure	Version No.	Revision No.	Effective Date
1.	IIUM/OIL/02	Reporting on Student's Internship Data to MyMoheS System	01	00	Sept. 2017

---

Office for Communication, Advocacy and Promotion (OCAP)

No.	Document No.	Procedure	Version No.	Revision No.	Effective Date
1.	IIUM/OCAP/01	Event Management	06	00	Jan. 2020
2.	IIUM/OCAP/02	Media Services	03	00	Jan. 2019
3.	IIUM/OCAP/04	Photography Services	03	00	Jan. 2019
4.	IIUM/OCAP/06	Promotion and Publication Unit	03	00	Jan. 2019
5.		Customer Complaints	02	02	Jan. 2020

---

Development Division

No.	Document No.	Procedure	Version No.	Revision No.	Effective Date
1.	IIUM/DEV/RENOV/01	Management of Upgrading Projects (Pre-Contract)	01	01	Oct. 2020
2.	IIUM/DEV/RENOV/02	Selection of Vendors/Contractors	01	01	Oct. 2020
3.	IIUM/DEV/RENOV/03	Management of Upgrading Projects (Post-Contract) Value RM20k-RM500k	01	01	Oct. 2020
4.	IIUM/DEV/RENOV/04	Design Changes & Variation Orders for Upgrading Projects	01	00	Oct. 2017
5.	IIUM/DEV/RENOV/05	Priority Projects	01	00	Aug. 2021
6.	IIUM/DEV/PAYM/01	Payment for Works Based on Quotation	03	00	Sept. 2021
7.	IIUM/DEV/PAYM/02	Payment for Works Based on Tender	03	00	Sept. 2021
8.	IIUM/DEV/PAYM/03	Payment for Consultant	03	00	Sept. 2021
9.	IIUM/DEV/PAYM/04	Payment for Project Managed by JKRM	03	00	Oct. 2021

    IIUM QUALITY POLICY

Download here : IIUM QUALITY POLICY

External Audit

2021

Recertification Audit Schedule 2021

Recertification Audit 2021 Report

2020

Audit Plan for Remote Audit

Surveillance Audit 2020 Report

2019

Audit Schedule 2019

Surveillance Audit 2019 Findings

2018

Audit Schedule 2018

Recertification Audit Report 2018

Download here :  Certificate of ISO 9001:2015 - 2019

                               ISO & SWA Logo

1. KCDIOs Quality Manager		List of Quality Manager
2. Internal Auditor		ISO 9001:2015 Internal Auditor
3. SFS Report		SFS Report Sem. 2 2017/2018 SFS Report Sem. 1 2018/2019 SFS Report Sem. 2 2018/2019 SFS Report Sem. 1 2019/2020
4. SFS Question		SFS Question Sem. I 2020/2021. Endorsed in the 427th Senate (18 Dec. 2020)
5. Internal Audit Findings 2018		Internal Audit Findings 2018
6. Internal Audit Findings 2019		Internal Audit Findings 2019
7. Internal Audit Findings 2020		Internal Audit Findings 2020
8. External Audit Report 2018		Recertification Audit Report 2018
9. External Audit Report 2019		Surveillance Audit Report 2019
10. External Audit Report 2020		Surveillance Audit Report 2020
11. Academic Quality Assurance Liaison (AQAL)		List of AQAL
12. ISO & SWA Logo		ISO & SWA Logo

Forms

No.	Form
1.	Request for Change Form
2.	Complaint/Suggestion Form
3.	KCA Internal Training / Programme Evaluation Form
4.	Audit Notes