OFFICE OF KNOWLEDGE FOR CHANGE AND ADVANCEMENT
ISO 9001:2015
Contact Info
Office of Knowledge for Change and Advancement (KCA),
International Islamic University Malaysia,
P.O. Box 10, 50728 Kuala Lumpur
MALAYSIA
Phone: +603-6421 6781/6783/6787
Fax : +603-6421 6789
Email : kca@iium.edu.my

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ISO 9001:2015
STANDARD OPERATING PROCEDURES IN IIUM
Quality Manual
No. Document No. Procedure Version No. Revision No. Effective Date/Revision Date 1. Quality Manual Quality Manual
04 01 Jul. 2019 2.
IIUM Organisational Structure Letter on Revision of the IIUM Organisational Structure
- - Jul. 2020 3.
Memorandum and Articles
Memorandum and Articles of Association of IIUM 2015
-
-
-
General Procedures
No. Document No. Procedure Version No. Revision No. Effective Date/Revision Date 1. IIUM/GENERAL PROCEDURE/01 Management Review Meeting
03 01 Mar. 2019 2. IIUM/GENERAL PROCEDURE/02 Control of Records 03 00 Mar. 2019 3. IIUM/GENERAL PROCEDURE/03 Control of Documents
03 01 Mar. 2019 4. IIUM/GENERAL PROCEDURE/04 Internal Audit 03 01 Mar. 2019
Academic Management and Admission Division (AMAD)
Centre for Postgraduate Studies (CPS)
Centre for Foundation Studies (CFS)
Core Process
Support Process
No. Document No. Procedure Version No. Revision No. Effective Date/Revision Date 1. IIUM/CFS/SP/01 Appointment of Part-Time Teachers/Lecturers 03 00 1 Jul. 2020 2. IIUM/CFS/SP/02 Training for Academic Staff (Local Seminar/Conference/Short Courses) 03
00 1 Jul. 2020 3. IIUM/CFS/SP/03 Customer Complaints/Enquiries 03 00 1 Jul. 2020 4.
IIUM/CFS/SP/04
Monitoring of the Maintenance of Teaching FacilitiesMonitoring of the Maintenance of Teaching Facilities 03
00
1 Jul. 2020
5. IIUM/CFS/SP/05 Booking of Venues for Teaching and Learning Purposes 03 00 1 Jul. 2020 6. IIUM/CFS/SP/06 Procurement Process of Teaching Equipment 03 00 1 Jul. 2020 7. IIUM/CFS/SP/07 Payment Process 03 00 1 Jul. 2020 8. IIUM/CFS/SP/08 Application for Part-Time (Administrative & Technical) 03 00 1 Oct. 2020
Research and Publication
Student Development
No. Document No. Procedure Version No. Revision No. Effective Date/Revision Date 1. IIUM/STADD/01 APPLICATION FOR KHAIRAT/FINANCIAL ASSISTANCE
2 3 Mar. 2018 2. IIUM/STADD/02 GROUP PERSONAL ACCIDENT (GPA) TAKAFUL CLAIM
2 3 Mar. 2018 3. IIUM/STADD/03 TRANSPORTATION SERVICES
2 3 May 2018 4. IIUM/STADD/04 TAARUF/ORIENTATION WEEK 2 3 May 2018 5. IIUM/STADD/05 STUDENTS' REPRESENTATIVE COUNCIL ELECTION (MANUAL VOTING)
2 2 May 2018 6. IIUM/STADD/06 APPROVAL OF PROPOSAL (STUDENT ACTIVITIES) 2 3 May 2018 7.
IIUM/STADD/07
APPOINTMENT AND RE-APPOINTMENT OF LECTURER/TRAINER/INSTRUCTOR/FACILITATOR (LTIF) 2
2
Apr. 2018
8. IIUM/STADD/08
MODULE DEVELOPMENT AND REVIEW 5 1 May 2018 9. IIUM/STADD/09 BOOKING OF SPORTS FACILITIES 1 1 May 2018 10. IIUM/STADD/10 USAGE OF HIGH PERFORMANCE GYMNASIUM 1 1 May 2018 11. IIUM/STADD/11 IIUM MUSTANGS COACH APPLICATION AND APPOINTMENT POLICY 1 1 May 2018 12. IIUM/STADD/12 CONDUCTING OF SWIMMING CLASS 1 1 May 2018
Residential Services Division
No. Document No. Procedure Version Revision Effective
Date/Revision Date 1. IIUM/FD/RSD/01 Appointment of New Business Operator 03 03 Jan. 2019 2. IIUM/RSD/02 Renewal and Extension of Business Operator 03 01 Jan. 2019 3. IIUM/RSD/03 Booking of Venues External Users 03 00 Apr. 2019 4. IIUM/RSD/04 Booking of Campus Bazaar (Short Term Rental) 03 01 Jan. 2019 5. IIUM/RSD/05 Mahallah's Room Preparation 03 00 Jun. 2019 6. IIUM/RSD/06 Registration of Senior Student 03 00 Jun. 2019 7. IIUM/RSD/07 Registration of New Students 03 00 Jun. 2019 8.
IIUM/RSD/08
Handling of Facilities and Maintenance Complaints at Mahallah 03
00
Dec. 2018
Counseling and Career Services Centre (CCSC)
No. Document No. Procedure Version Revision Effective
Date/Revision Date 1. IIUM/CCSC/1 Referred Case 03 03 Mar. 2019 2. IIUM/CCSC/2 Voluntary Case 03 03 Mar. 2019 3. IIUM/CCSC/3 Career Related Programmes 03 00 Mar. 2019
Management Services Division
Information Technology Division
No. Document No. Procedure Version No. Revision No. Effective Date 1. IIUM/ITD/01 Management of IT Change 02 05 Aug. 2019 2. IIUM/ITD/02 Mangement of IT Problem
02 04 Aug. 2019
3. IIUM/ITD/04 Management of Performance Monitoring and Capacity Planning
02 04 Jun. 2020 4. IIUM/ITD/07 Management of IT Projects
02 06 Jun. 2020 5. IIUM/ITD/08 Management of IT Proof of Concept
02 05 Jun. 2020 6. IIUM/ITD/09 Managing Quality Test & UAT
02 02 Jun. 2020 7. IIUM/TNL/29 Management of IT Service Request & Incident
02 04 Jun. 2020 8. IIUM/TNL/31 Data Backup
02 03 Jun. 2020 9. IIUM/TNL/32 Management of IIUM Data Centre
02 05 Jun. 2020
Office of Security Management
No. Document No. Procedure Version No. Revision No. Effective Date 1. IIUM/OSEM/PROC/01 Prosedur Kawalan Akses 01 02 Oct. 2018 2. IIUM/OSEM/PROC/02 Prosedur Tugas Rondaan Keselamatan 01 02 Oct. 2018 3. IIUM/OSEM/PROC/03 Prosedur Pengendalian Kesalahan Trafik 01 02 Oct. 2018 4. IIUM/OSEM/PROC/04 Prosedur Siasatan Dalaman 01 02 Oct. 2018 5. IIUM/OSEM/PROC/05 Penyelenggaraan Kenderaan 01 00 Oct. 2019 6. IIUM/OSEM/PROC/06 Pengurusan Bilik Gerakan 01 00 Oct. 2018 7. IIUM/OSEM/PROC/07 Pengeluaran Kad Staf, Pas Pelawat dan Lain-Lain 01 00 Oct. 2019 8. IIUM/OSEM/PROC/08 Pengurusan Latihan, Kursus dan Aktiviti OSEM 01 00 Oct. 2019
Office of Industrial Links
No. Document No. Procedure Version No. Revision No. Effective Date 1. IIUM/OIL/02 Reporting on Student's Internship Data to MyMoheS System 01 00 Sept. 2017
Office for Communication, Advocacy and Promotion (OCAP)
No. Document No. Procedure Version No. Revision No. Effective Date 1. IIUM/OCAP/01 Event Management 06 00 Jan. 2019 2. IIUM/OCAP/02 Media Services 03 00 Jan. 2019 3. IIUM/OCAP/04 Photography Services 03 00 Jan. 2019 4. IIUM/OCAP06 Promotion and Publication Unit 03 00 Jan. 2019 5. Customer Complaints 032 01 Jan. 2019
Development Division
No. Document No. Procedure Version No. Revision No. Effective Date 1. IIUM/DEV/RENOV/01 Management of Upgrading Projects (Pre-Contract)
01 01 Oct. 2020 2. IIUM/DEV/RENOV/02 Selection of Vendors/Contractors 01 01 Oct. 2020 3. IIUM/DEV/RENOV/03 Management of Upgrading Projects (Post-Contract) Value RM20k-RM500k 01 01 Oct. 2020
1. KCDIOs Quality Manager
2. Internal Auditor
ISO 9001:2015 Internal Auditor
3. SFS Report
SFS Report Sem. 2 2017/2018
SFS Report Sem. 1 2018/2019
SFS Report Sem. 2 2018/2019
SFS Report Sem. 1 2019/2020
4. SFS Question
SFS Question Sem. I 2020/2021. Endorsed in the 427th Senate (18 Dec. 2020)
5. Internal Audit Findings 2018
Internal Audit Findings 2018
6. Internal Audit Findings 2019
Internal Audit Findings 2019
7. External Audit Report 2018
Recertification Audit Report 2018
8. External Audit Report 2019
Surveillance Audit Report 2019
9. External Audit Report 2020
Surveillance Audit Report 2020
10. Academic Quality Assurance Liaison (AQAL)
List of AQAL
11. ISO & SWA Logo ISO & SWA Logo
STANDARD OPERATING PROCEDURES IN IIUM
Quality Manual
No. | Document No. | Procedure | Version No. | Revision No. | Effective Date/Revision Date |
1. | Quality Manual | Quality Manual | 04 | 01 | Jul. 2019 |
2. | IIUM Organisational Structure | Letter on Revision of the IIUM Organisational Structure | - | - | Jul. 2020 |
3. | Memorandum and Articles | Memorandum and Articles of Association of IIUM 2015 | - | - | - |
General Procedures
No. | Document No. | Procedure | Version No. | Revision No. | Effective Date/Revision Date |
1. | IIUM/GENERAL PROCEDURE/01 | Management Review Meeting | 03 | 01 | Mar. 2019 |
2. | IIUM/GENERAL PROCEDURE/02 | Control of Records | 03 | 00 | Mar. 2019 |
3. | IIUM/GENERAL PROCEDURE/03 | Control of Documents | 03 | 01 | Mar. 2019 |
4. | IIUM/GENERAL PROCEDURE/04 | Internal Audit | 03 | 01 | Mar. 2019 |
Academic Management and Admission Division (AMAD)
Centre for Postgraduate Studies (CPS)
Centre for Foundation Studies (CFS)
Core Process
Support Process
No. | Document No. | Procedure | Version No. | Revision No. | Effective Date/Revision Date |
1. | IIUM/CFS/SP/01 | Appointment of Part-Time Teachers/Lecturers | 03 | 00 | 1 Jul. 2020 |
2. | IIUM/CFS/SP/02 | Training for Academic Staff (Local Seminar/Conference/Short Courses) | 03 | 00 | 1 Jul. 2020 |
3. | IIUM/CFS/SP/03 | Customer Complaints/Enquiries | 03 | 00 | 1 Jul. 2020 |
4. | IIUM/CFS/SP/04 | Monitoring of the Maintenance of Teaching FacilitiesMonitoring of the Maintenance of Teaching Facilities | 03 | 00 | 1 Jul. 2020 |
5. | IIUM/CFS/SP/05 | Booking of Venues for Teaching and Learning Purposes | 03 | 00 | 1 Jul. 2020 |
6. | IIUM/CFS/SP/06 | Procurement Process of Teaching Equipment | 03 | 00 | 1 Jul. 2020 |
7. | IIUM/CFS/SP/07 | Payment Process | 03 | 00 | 1 Jul. 2020 |
8. | IIUM/CFS/SP/08 | Application for Part-Time (Administrative & Technical) | 03 | 00 | 1 Oct. 2020 |
Research and Publication
Student Development
No. | Document No. | Procedure | Version No. | Revision No. | Effective Date/Revision Date |
1. | IIUM/STADD/01 | APPLICATION FOR KHAIRAT/FINANCIAL ASSISTANCE | 2 | 3 | Mar. 2018 |
2. | IIUM/STADD/02 | GROUP PERSONAL ACCIDENT (GPA) TAKAFUL CLAIM | 2 | 3 | Mar. 2018 |
3. | IIUM/STADD/03 | TRANSPORTATION SERVICES | 2 | 3 | May 2018 |
4. | IIUM/STADD/04 | TAARUF/ORIENTATION WEEK | 2 | 3 | May 2018 |
5. | IIUM/STADD/05 | STUDENTS' REPRESENTATIVE COUNCIL ELECTION (MANUAL VOTING) | 2 | 2 | May 2018 |
6. | IIUM/STADD/06 | APPROVAL OF PROPOSAL (STUDENT ACTIVITIES) | 2 | 3 | May 2018 |
7. | IIUM/STADD/07 | APPOINTMENT AND RE-APPOINTMENT OF LECTURER/TRAINER/INSTRUCTOR/FACILITATOR (LTIF) | 2 | 2 | Apr. 2018 |
8. | IIUM/STADD/08 | MODULE DEVELOPMENT AND REVIEW | 5 | 1 | May 2018 |
9. | IIUM/STADD/09 | BOOKING OF SPORTS FACILITIES | 1 | 1 | May 2018 |
10. | IIUM/STADD/10 | USAGE OF HIGH PERFORMANCE GYMNASIUM | 1 | 1 | May 2018 |
11. | IIUM/STADD/11 | IIUM MUSTANGS COACH APPLICATION AND APPOINTMENT POLICY | 1 | 1 | May 2018 |
12. | IIUM/STADD/12 | CONDUCTING OF SWIMMING CLASS | 1 | 1 | May 2018 |
Residential Services Division
No. | Document No. | Procedure | Version | Revision | Effective Date/Revision Date |
1. | IIUM/FD/RSD/01 | Appointment of New Business Operator | 03 | 03 | Jan. 2019 |
2. | IIUM/RSD/02 | Renewal and Extension of Business Operator | 03 | 01 | Jan. 2019 |
3. | IIUM/RSD/03 | Booking of Venues External Users | 03 | 00 | Apr. 2019 |
4. | IIUM/RSD/04 | Booking of Campus Bazaar (Short Term Rental) | 03 | 01 | Jan. 2019 |
5. | IIUM/RSD/05 | Mahallah's Room Preparation | 03 | 00 | Jun. 2019 |
6. | IIUM/RSD/06 | Registration of Senior Student | 03 | 00 | Jun. 2019 |
7. | IIUM/RSD/07 | Registration of New Students | 03 | 00 | Jun. 2019 |
8. | IIUM/RSD/08 | Handling of Facilities and Maintenance Complaints at Mahallah | 03 | 00 | Dec. 2018 |
Counseling and Career Services Centre (CCSC)
No. | Document No. | Procedure | Version | Revision | Effective Date/Revision Date |
1. | IIUM/CCSC/1 | Referred Case | 03 | 03 | Mar. 2019 |
2. | IIUM/CCSC/2 | Voluntary Case | 03 | 03 | Mar. 2019 |
3. | IIUM/CCSC/3 | Career Related Programmes | 03 | 00 | Mar. 2019 |
Management Services Division
Information Technology Division
No. | Document No. | Procedure | Version No. | Revision No. | Effective Date |
1. | IIUM/ITD/01 | Management of IT Change | 02 | 05 | Aug. 2019 |
2. | IIUM/ITD/02 | Mangement of IT Problem | 02 | 04 | Aug. 2019 |
3. | IIUM/ITD/04 | Management of Performance Monitoring and Capacity Planning | 02 | 04 | Jun. 2020 |
4. | IIUM/ITD/07 | Management of IT Projects | 02 | 06 | Jun. 2020 |
5. | IIUM/ITD/08 | Management of IT Proof of Concept | 02 | 05 | Jun. 2020 |
6. | IIUM/ITD/09 | Managing Quality Test & UAT | 02 | 02 | Jun. 2020 |
7. | IIUM/TNL/29 | Management of IT Service Request & Incident | 02 | 04 | Jun. 2020 |
8. | IIUM/TNL/31 | Data Backup | 02 | 03 | Jun. 2020 |
9. | IIUM/TNL/32 | Management of IIUM Data Centre | 02 | 05 | Jun. 2020 |
Office of Security Management
No. | Document No. | Procedure | Version No. | Revision No. | Effective Date |
1. | IIUM/OSEM/PROC/01 | Prosedur Kawalan Akses | 01 | 02 | Oct. 2018 |
2. | IIUM/OSEM/PROC/02 | Prosedur Tugas Rondaan Keselamatan | 01 | 02 | Oct. 2018 |
3. | IIUM/OSEM/PROC/03 | Prosedur Pengendalian Kesalahan Trafik | 01 | 02 | Oct. 2018 |
4. | IIUM/OSEM/PROC/04 | Prosedur Siasatan Dalaman | 01 | 02 | Oct. 2018 |
5. | IIUM/OSEM/PROC/05 | Penyelenggaraan Kenderaan | 01 | 00 | Oct. 2019 |
6. | IIUM/OSEM/PROC/06 | Pengurusan Bilik Gerakan | 01 | 00 | Oct. 2018 |
7. | IIUM/OSEM/PROC/07 | Pengeluaran Kad Staf, Pas Pelawat dan Lain-Lain | 01 | 00 | Oct. 2019 |
8. | IIUM/OSEM/PROC/08 | Pengurusan Latihan, Kursus dan Aktiviti OSEM | 01 | 00 | Oct. 2019 |
Office of Industrial Links
No. | Document No. | Procedure | Version No. | Revision No. | Effective Date |
1. | IIUM/OIL/02 | Reporting on Student's Internship Data to MyMoheS System | 01 | 00 | Sept. 2017 |
Office for Communication, Advocacy and Promotion (OCAP)
No. | Document No. | Procedure | Version No. | Revision No. | Effective Date |
1. | IIUM/OCAP/01 | Event Management | 06 | 00 | Jan. 2019 |
2. | IIUM/OCAP/02 | Media Services | 03 | 00 | Jan. 2019 |
3. | IIUM/OCAP/04 | Photography Services | 03 | 00 | Jan. 2019 |
4. | IIUM/OCAP06 | Promotion and Publication Unit | 03 | 00 | Jan. 2019 |
5. | Customer Complaints | 032 | 01 | Jan. 2019 |
Development Division
No. | Document No. | Procedure | Version No. | Revision No. | Effective Date |
1. | IIUM/DEV/RENOV/01 | Management of Upgrading Projects (Pre-Contract) | 01 | 01 | Oct. 2020 |
2. | IIUM/DEV/RENOV/02 | Selection of Vendors/Contractors | 01 | 01 | Oct. 2020 |
3. | IIUM/DEV/RENOV/03 | Management of Upgrading Projects (Post-Contract) Value RM20k-RM500k | 01 | 01 | Oct. 2020 |
1. KCDIOs Quality Manager | ||
2. Internal Auditor | ISO 9001:2015 Internal Auditor | |
3. SFS Report | SFS Report Sem. 2 2017/2018 SFS Report Sem. 1 2018/2019 SFS Report Sem. 2 2018/2019 SFS Report Sem. 1 2019/2020 | |
4. SFS Question | SFS Question Sem. I 2020/2021. Endorsed in the 427th Senate (18 Dec. 2020) | |
5. Internal Audit Findings 2018 | Internal Audit Findings 2018 | |
6. Internal Audit Findings 2019 | Internal Audit Findings 2019 | |
7. External Audit Report 2018 | Recertification Audit Report 2018 | |
8. External Audit Report 2019 | Surveillance Audit Report 2019 | |
9. External Audit Report 2020 | Surveillance Audit Report 2020 | |
10. Academic Quality Assurance Liaison (AQAL) | List of AQAL | |
11. ISO & SWA Logo | ISO & SWA Logo |