OFFICE OF THE CAMPUS DIRECTOR
Facilities & Services
Facilities & Services
Self-service i-Service Desk System (http://servicedesk.iium.edu.my/portal.php) - for staff, students, alumni and the public to report any ICT service faults or to request for ICT services.
![]() ![]() | +609-570 4666 | ![]() ![]() | +609-571 6774 | |
![]() ![]() | helpdeskktn@iium.edu.my Official email for Helpdesk, ITD Kuantan | ![]() ![]() | announcektn@iium.edu.my
Official email for any announcement in Kuantan Campus | |
![]() ![]() | ICT Services in IIUM | ![]() ![]() | ITD Kuantan Official Facebook page |
Helpdesk Operating Hours.
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The Service Desk System (i-SDS): http://servicedesk.iium.edu.my provides a central point of contact for IIUM students and staff to report all IT problems, queries and service requests associated with the services provided by ITD. It is designed to be the first point of contact for IT support and work towards the resolution of issues in the minimum amount of time possible to ensure that any disruptions are minimized. Keeping updated with the University email account is very important, since most correspondence and acknowledgement on service calls registered, progress and completion of your service calls is done via the University email. You should also take note on the Report ID associated with your service calls since referring to the Report ID/Ticket ID when communicating with us on your service calls would be a lot more convenient.
Network Services
- New network for computer/notebook/server/printer
- New network cabling
- Relocate/terminate Network connection
- Wireless services (WiFi)
- Troubleshoot network/internet problem
- Videoconference (VC)
- IP Phone
PABX/Telephone Services
- New phone/fax line
- New phone cabling
- Relocate/terminate phone connection
- Troubleshoot phone/fax problem
- Teleconference (TC)
Desktop/Computing Services
- Online or site troubleshoot computer problem (hardware/software)
- Repair hardware problem (Warranty claim, change new part)
- Computer maintenance (staff, lab)
- Aquistion of ICT equipment
- ICT Distribution and disposal
- ICT Loan equipment
- Request technician to standby during special event
- Training Computer Lab
- Licensed Microsoft Software
System Services
- Academic system for Undergraduate and Postgraduate
- Online academic system for lecturers and students
- IIUM Email services
- Counseling System
- Other online services
ITD IIUM KUANTAN DATA CENTRE
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ITD IIUM Kuantan Data Centre was established on....
POINT OF CONTACT

Br. Roslam
Extension: 4114
ITD IIUM KUANTAN CONFERENCE ROOM
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ITD IIUM Kuantan Conference Room was established on....
POINT OF CONTACT

Br. Roslam
Extension: 4114
ITD IIUM KUANTAN LAN ROOM
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ITD IIUM Kuantan LAN Room was established on....
POINT OF CONTACT

Br. Roslam
Extension: 4114
ITD IIUM KUANTAN MEETING ROOM
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ITD IIUM Kuantan Meeting Room was established on....
POINT OF CONTACT

Br. Roslam
Extension: 4114