Facilities & Services

Contact Info

Office of The Campus Director,
IIUM Kuantan Campus,
Jalan Sultan Ahmad Shah,
Bandar Indera Mahkota,
25200 Kuantan,
Pahang Darul Makmur,
Malaysia.

Phone: +609-570 4000

Fax: +609-571 6797

Website Visitors:

Facilities & Services

Self-service i-Service Desk System (http://servicedesk.iium.edu.my/portal.php) - for staff, students, alumni and the public to report any ICT service faults or to request for ICT services.

	+609-570 4666			+609-571 6774
	helpdeskktn@iium.edu.my Official email for Helpdesk, ITD Kuantan			announcektn@iium.edu.my Official email for any announcement in Kuantan Campus
	ICT Services in IIUM			ITD Kuantan Official Facebook page

Helpdesk Operating Hours.

Day		Time
Monday - Thursday		8.30 am - 12.30 pm 2.00 pm - 4.30 pm
Friday		8.30 am - 12.15 pm 2.45 pm - 4.30 pm
Saturday & Sunday		CLOSED
Public Holiday		CLOSED

The Service Desk System (i-SDS): http://servicedesk.iium.edu.my provides a central point of contact for IIUM students and staff to report all IT problems, queries and service requests associated with the services provided by ITD. It is designed to be the first point of contact for IT support and work towards the resolution of issues in the minimum amount of time possible to ensure that any disruptions are minimized. Keeping updated with the University email account is very important, since most correspondence and acknowledgement on service calls registered, progress and completion of your service calls is done via the University email. You should also take note on the Report ID associated with your service calls since referring to the Report ID/Ticket ID when communicating with us on your service calls would be a lot more convenient.