| 2022 |
Exploring factors influencing academic staff attitude towards the implementation of total quality management (TQM) in higher education.
International Journal of Human Resource Studies (IJHRS),
12
(3)
pp. 98-125
|
| 2022 |
The influence of direct-to-physician promotion towards physicians’ prescription in behaviour in Malaysia.
International Journal of Pharmaceutical and Healthcare Marketing,
16
(1)
pp. 101-122
|
| 2021 |
Assessing top management commitment, workforce management, and quality
performance of Malaysian hospitals.
Assessing top management commitment, workforce management, and quality performance of Malaysian hospitals,
14
(1)
pp. 236-244
|
| 2021 |
Factors affecting attitudes towards using Ride-Sharing Apps.
International Journal of Business, Economics and Law,
25
(2)
pp. 60-70
|
| 2021 |
Healthcare utilisation among elderly in Malaysia: The mediating role of health literacy.
Medical Journal of Malaysia,
76
(2)
pp. 218-222
|
| 2021 |
The influence of moral judgment on physicians' prescription behaviour.
Malaysian Journal of Public Health Medicine,
21
(3)
pp. 96-105
|
| 2021 |
Vaccine hesitancy and implications on childhood immunisation in Malaysia.
International Journal of Health Governance,
27
(1)
pp. 76-86
|
| 2020 |
Sociodemographic factors associated with consumption of confectionery among obese and non-obese adults: a secondary analysis.
Obesity Research and Clinical Practice,
14
(5)
pp. 428-436
|
| 2020 |
Sociodemographic factors associated with waist circumference among male and female adults: findings of the Malaysian adult nutrition survey 2014.
Malaysian Journal of Medicine and Health Sciences,
16
(3)
pp. 207-215
|
| 2020 |
Sociodemographic, lifestyle, and health factors associated with depression and generalized anxiety disorder among Malaysian adults.
Journal of Primary Care and Community Health,
11
()
pp. 1-8
|
| 2020 |
The identity and role of stakeholders in the medical tourism industry: state of the art.
Tourism Review,
75
(3)
pp. 559-574
|
| 2020 |
The relationship between health risk and consumption of confectioneries: an instrumental variable approach.
Malaysian Journal of Nutrition,
26
(2)
pp. 303-315
|
| 2019 |
Assessing top management commitment, workforce management, and quality performance of Malaysian hospitals.
International Journal of Healthcare Management,
()
pp. 1-9
|
| 2019 |
Effects of six sigma initiatives in Malaysian private hospitals.
International Journal of Lean Six Sigma,
10
(1)
pp. 44-57
|
| 2019 |
Emotional labour strategies and employee performance: the role of emotional intelligence.
Management Research Review,
43
(2)
pp. 133-149
|
| 2019 |
Sociodemographic, lifestyle, and health factors associated with depression among adults in Malaysia: an ethnic comparison.
Journal of Health and Translational Medicine (JUMMEC),
22
(1)
pp. 33-40
|
| 2019 |
Vigorous and moderate physical activity among overweight and obese adults in Malaysia: Sociodemographic correlates.
Obesity Medicine,
15
(100114)
pp. 1-9
|
| 2018 |
Association of suicidal ideation with demographic, lifestyle and health factors in Malaysians.
East Asian Arch Psychiatry,
28
(3)
pp. 85-94
|
| 2018 |
Determinants of suicidal behaviour in Malaysia.
Malaysian Journal of Economic Studies,
55
(2)
pp. 231-243
|
| 2018 |
Effect of lean six sigma on quality performance in Malaysian hospitals.
International Journal of Healthcare Quality Assurance,
31
(8)
pp. 973-987
|
| 2018 |
Measuring Lean Six Sigma and quality performance for healthcare organizations.
International Journal of Quality and Service Sciences,
10
(3)
pp. 267-278
|
| 2018 |
Sociodemographic, lifestyle and health determinants of suicidal behaviour in Malaysia.
Psychiatry Research,
261
()
pp. 319-324
|
| 2017 |
Determinants of healthcare utilisation among the elderly in Malaysia.
Institutions and Economies,
9
(3)
pp. 117-142
|
| 2017 |
Factors affecting participation decision and amount
of physical activity among urban dwellers in Malaysia.
Public Health,
146
()
pp. 84-91
|
| 2017 |
Integrating patient safety and risk management: the role of law and healthcare organisations.
Journal of Global Business and Social Entrepreneurship (GBSE),
1
(2)
pp. 115-125
|
| 2017 |
Measuring quality performance between public and private hospitals in Malaysia.
International Journal of Quality and Service Sciences,
9
(2)
pp. 218-228
|
| 2017 |
Service quality, value, satisfaction and future intention in medical tourism.
Journal of Tourism, Hospitality, and Culinary Arts,
9
(3)
pp. 42-53
|
| 2017 |
The income and demographic determinants of physical activity intensity: Evidence from a developing country.
Margin- The Journal of Applied Economic Research,
11
(3)
pp. 348-364
|
| 2017 |
The income elasticity of participation in physical activity: evidence from Malaysia.
International Journal of Economics and Management,
11
(2)
pp. 321-334
|
| 2017 |
The scope of employer's liability for negligence caused by 'Locum' medical practitioners.
Pertanika Journal of Social Sciences and Humanities,
25
(Special Issue)
pp. 109-120
|
| 2016 |
Attitude towards ageing and perceived health status
among the elderly in Malaysia.
Advances in Business Research International Journal,
2
(2)
pp. 27-38
|
| 2016 |
Preparedness for hospital practice in assuring quality of care.
The TQM Journal,
28
(6)
pp. 834-846
|
| 2015 |
Country perspective on medical tourism: the Malaysian experience.
Leadership in Health Services,
28
(1)
pp. 43-56
|
| 2015 |
Differences in service quality of retail banking between Auckland and Kuala Lumpur.
International Review of Business Research Papers,
11
(2)
pp. 189-198
|
| 2015 |
Medical specialist training: views from stakeholders .
The International Medical Journal Malaysia,
14
(1)
pp. 65-70
|
| 2015 |
Medical tourism service quality: finally some empirical findings.
Total Quality Management & Business Excellence,
26
(9-10 (Special Issue))
pp. 1017-1028
|
| 2014 |
Determinants of customer satisfaction on retail banks in
New Zealand: an empirical analysis using structural
equation modeling.
Global Economy and Finance Journal,
7
(1)
pp. 63-82
|
| 2014 |
Employability skills development approaches: an application of the analytic network process.
Asian Academy of Management Journal,
19
(1)
pp. 93-111
|
| 2014 |
Malaysian graduates’ employability skills enhancement: an application of the importance performance analysis.
Journal for Global Business Advancement,
7
(3)
pp. 181-197
|
| 2014 |
Service quality and consumer perception on retail banking facilities and employees’ courtesy in Malaysia and New Zealand.
European Journal of Social Sciences Education and Research,
1
(2)
pp. 70-80
|
| 2014 |
Turnover intention among public sector health
workforce: is job satisfaction the issue?.
International Medical Journal Malaysia,
13
(1)
pp. 51-56
|
| 2013 |
Critical factors of service quality in a graduate school of Malaysia.
International Journal of Quality and Service Sciences ,
5
(4)
pp. 415-431
|
| 2013 |
Effects of Lean Six Sigma application in healthcare
services: a literature review.
Reviews on Environmental Health ,
28
(4)
pp. 189-194
|
| 2012 |
A structural equation modelling approach to validate the dimensions of SERVPERF in airline industry of Malaysia.
International Journal of Engineering And Management Sciences,
3
(2)
pp. 134-141
|
| 2012 |
Competence in medical practice as perceived by Malaysian medical interns: a measurement invariance analysis.
Journal of Education and Vocational Research,
3
(7)
pp. 225-233
|
| 2012 |
Development and validation of patient satisfaction instrument.
Leadership in Health Services,
25
(1)
pp. 27-38
|
| 2012 |
Inpatient satisfaction: an analysis of Malaysian public hospitals.
International Journal of Public Sector Management,
25
(1)
pp. 6-16
|
| 2012 |
Medical tourist’s perception in selecting their destination:
a global perspective.
Iranian Journal of Public Health,
41
(8)
pp. 1-7
|
| 2011 |
Hospital waiting time : the forgotten premise of healthcare service delivery?.
International Journal of Health Care Quality Assurance,
24
(7)
pp. 506-522
|
| 2011 |
Kerosene draw at Petronas Terengganu Refinery
.
IIUM Journal of Case Studies In Management,
2
(2)
pp. 1-13
|
| 2010 |
Factors influencing consumers' perception in the choice of consumers’ products: a SEM approach on Malaysian consumers’.
JM International Journal of Management Research (JMIJMR),
1
(1)
pp. 88-99
|
| 2010 |
Satisfaction Among Gen Y patients: a case study of students at the International Islamic University Malaysia.
International Journal of Islamic and Middle Eastern Finance and Management,
3
(3)
pp. 253-266
|
| 2009 |
Patient satisfaction as an indicator of service quality in malaysian public hospitals.
Asian Journal on Quality,
10
(1)
pp. 77-87
|
| 2009 |
Practice follows structure : QM in Malaysian public hospitals.
Mesuring Business Excellence,
13
(1)
pp.
|
| 2009 |
Practice follows structure: QM in Malaysian
public hospitals.
Measuring Business Excellence,
13
(1)
pp. 23-33
|
| 2007 |
Between rhetoric and reality physicians and implementation of quality management in healthcare service.
Malaysian Management Review,
42
(2)
pp. 83-104
|
| 2007 |
Measuring the service quality of airline services in Malaysia.
IIUM Journal of Economics and Management,
15
(1)
pp. 1-29
|
| 2006 |
The effect of organisational structure on quality management in public hospitals in a developing nation: a comparative study between district, state and national level hospitals in Malaysia.
The Asian Journal on Quality,
7
(1)
pp. 161-176
|
| 2005 |
Quality management in Malaysian public health care.
International Journal of Health Care Quality Assurance,
18
(2)
pp. 204-216
|
| 2021 |
Factors affecting attitudes towards using ride-sharing apps.
In: The 18th Kuala Lumpur International Communication, Education, Language and Social Science Conference 2021 : Physical and Online Conference (KLiCELS18),
|
| 2021 |
Impact of physical distance on student’s internship and employment opportunity during Covid-19 pandemic in Malaysia.
In: i-CLaS 2021 UiTM International Conference on Law & Society 2021,
|
| 2021 |
Vaccine hesitancy: contemporary movement and Malaysian response.
In: The 3rd International Conference on Economics, Entrepreneurship and Management (ICEEM 2021),
|
| 2019 |
To be or not to be a medical doctor: the Malaysian dilemma.
In: IIUM International Conference on Business Management (IICBM 2019),
|
| 2018 |
A call for public-private partnership in Malaysian healthcare.
In: The QMOD (Quality Management and Organisational Development) and ICQSS (International Conference on Quality and Service Science (ICQSS),
|
| 2018 |
Imposing the duty of candour on Malaysian healthcare organisations: analysing the medico-legal consequences.
In: 7th International Conference on Law And Society (ICLAS 7),
|
| 2017 |
Individual characteristics and health literacy among the elderly in Malaysia.
In: IInternational Congress on Political, Economic and Social Studies (ICPESS 2017),
|
| 2016 |
Attitudes to ageing and perceived health status among the elderly in Malaysia.
In: 6th International Public Health Conference,
|
| 2016 |
Integrating patient safety and risk management: The role of law and healthcare organisations.
In: 7th International Conference on Global Social Entrepreneurship (7th ICoGBSE) 2016,
|
| 2015 |
Determinants of healthcare utilisation among the elderly in Malaysia.
In: 18th QMOD-ICQSS & KSQM International Joint Conference on Quality and Service Sciences (ICQSS 2015),
|
| 2015 |
Medical tourism: miracle or mirage?
.
In: 18th QMOD-ICQSS & KSQM International Joint Conference on Quality and Service Sciences (ICQSS 2015),
|
| 2015 |
Medical tourism: miracle or mirage?.
In: 18th QMOD-KSQM International Joint Conference on Quality and Service Science,
|
| 2015 |
The scope of employer's liability for negligence caused by 'Locum' medical practitioners.
In: 4th International Conference on Law & Society (ICLAS IV) 2015,
|
| 2014 |
Medical tourism service quality…finally some empirical findings.
In: 17 QMOD-ICQSS International Conference on Quality and Service Science,
|
| 2013 |
Access to information and use of it as a dimension of preparedness for hospital practice among Malaysian housemen.
In: The 4th International Conference on Information & Communication Technology for the Muslim World (ICT4M),
|
| 2013 |
Enhancing graduates’employability skills: A Malaysian case.
In: Academy of International Business (MENA) : Third Annual Conference 2013,
|
| 2013 |
Islamic banking services in Malaysia: the extent of customer satisfaction with quality of service.
In: 2nd International Conference on Islamic Economics and Economies Of The OIC Countries (ICIE2013),
|
| 2013 |
Issues and challenges in medical tourism: an interdisciplinary perspective.
In: 2nd Applied International Business Conference 2013 (AIBC 2013),
|
| 2012 |
Employability Skills Development Approaches: An Application of Importance-Performance Analysis and Analytic Network Process.
In: 54th Annual conference of the Canadian Operational Research Society and the 10th International Conference on Multiple Objective Programming and Goal Programming (CORS/MOPGP’2012),
|
| 2012 |
Factors influencing the perception of medical tourist in selection of their destination : a global perspective.
In: Asia-Pacific Business Research Conference,
|
| 2011 |
Did they prepare you for this? ; a study of the adequacy of the undergraduate medical training for hospital practice in Malaysia.
In: 7th International Conference on Business, Management and Economics (ICBME 11),
|
| 2011 |
Do internship satisfaction and career aspiration influence Malaysia housemen self-perceived preparedness for independent hospital practice?.
In: 7th International Conference on Business, Management and Economics (ICBME 11),
|
| 2011 |
Service quality at IIUM Graduate School of Management..
In: National Higher Education Symposium 2011: Corporate Strategy & Performance Management,
|
| 2010 |
CSR and marketing : two sides of the same coin.
In: International Conference on Marketing (ic-MAR 2010),
|
| 2010 |
Health tourism in Malaysia : prospects and challenges.
In: Second International Conference on Arab-Malaysian Islamic Global Business and Entrepreneurship,
|
| 2010 |
Positioning Malaysia in medical tourism.
In: International Conference on Marketing (ICMAR 2010),
|
