ISO 9001:2008 Documentation

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External Audit Findings

External Documents

MASTERLIST OF EXTERNAL DOCUMENTS

QUALITY SYSTEM MANAGEMENT BASED ON

ISO 9001:2008 STANDARD REQUIREMENTS

 

MANAGEMENT OF ICT SERVICES

INFORMATION TECHNOLOGY DIVISION

 

No.

Policy / Rule / Regulations

Location

Version / Revision

 

1

MS ISO 9001:2008 Standard Requirements Quality Management Systems

 

ITD

2008

 ISO Standard System

2

Garis Panduan Mengenai Tatacara Penggunaan Internet dan Mel Elektronik di Agensi-Agensi Kerajaan

 

ITD

2003

 

 Garis Panduan

 

3

International Standard – Information Technology: Code of Practice for Information Security Management

 

ITD

2002

 

4

Arahan Keselamatan

ITD

-

 

Hard copy

5

Control Objective for IT Framework

 

EDMS, ITD

4.1

COBIT Control Practices

COBIT 4.1

6

Project Management Body of Knowledge (PMBOK)

 

www.pmi.org

-

 

7

IT Infrastructure Information Library (ITIL V3)

 

EDMS, ITD

3

 

ITIL V3 Service Design

ITIL V3 Service Strategy

ITIL V3 Continual Service Improvement

ITIL V3 Service Operation

ITIL V3 Service Transition

8

Malaysian Public Sector

Management Of

Information & Communications

Technology

Security Handbook (MYMIS)

EDMS, ITD

2002

MyMIS

Incident Management

1. No document

Internal Audit Findings

Management Review Meeting

Masterlist of Forms

 

MASTERLIST OF FORMS

QUALITY SYSTEM MANAGEMENT BASED ON

ISO 9001:2008 STANDARD REQUIREMENTS

 

“MANAGEMENT OF ICT SERVICES”

INFORMATION TECHNOLOGY DIVISION

 

External Use:

 

No.

Policy / Rule / Regulations

Location

Version / Revision

Download

1

Telephone/Network Request Form

ITD-SD-01

(Merged with Telephone & Network Form)

ITD

Version 01

Revision 03

19/1/2011

 

2

Tele / Videoconferencing Form

ITD-SD-02

 

ITD

Version 01

Revision 02

11/2/2011

 

3

Request for System Development Services Form

ITD-SD-03

ITD

Version 02

Revision 04

11/2/2011

 

4

Request / Revoke Access to Database / System Form

ITD-SD-04

ITD

Version 01

Revision 04

11/2/2011

 

5.

Booking of Training Lab Form

ITD-SD-05

ITD

Version 01

Revision 03

11/2/2011

 

6.

Loan of ICT Equipment Form

ITD-SD-06

ITD

Version 01

Revision 05

02/05/2013

 

7.

Network Security Request Form

ITD-SD-08

ITD

Version 01

Revision 00

10/5/2011

 

8.

Server Installation / Removal Form (temporary & permanent)

ITD-08

ITD

Version 01

Revision 03

19/3/2012

 

9.

Disposal Test Report Form

ITD-09

ITD

Version 01

Revision 1.1

28/2/2006

 

10.

ITD-Workshop Form

ITD

Version 01

Revision 00

1/3/2006

 

11.

IT Project Request Form

ITD-SD-07

ITD

Version 01

Revision 01

18/10/2011

 

 

12.

Feasibility Study Report Template

ITD

Version 01

Revision 00

2011

 

13.

Project Charter Template

ITD

Version 2

2012

 

14.

Project Management Plan

ITD

Version 2

2012

 

15.

Communication Management Plan

ITD

Version 2

2012

 

16.

Cost Management Plan

ITD

Version 2

2012

 

17.

Quality Management Plan

ITD

Version 2

2012

 

18.

Human Resource Management Plan

ITD

Version 2

2012

 

19.

Issue Management Plan

ITD

Version 2

2012

 

20.

Change Management Plan

ITD

Version 2

2012

 

21.

Risk Management Plan

ITD

Version 2

2012

 

22.

Procurement Management Plan

ITD

Version 2

2012

 

23.

Project Status Report

ITD

Version 2

2012

 

 

24.

Project Change Request Form

ITD

Version 02

Revision 01

21/01/2013

 

25.

Risk Register

ITD

Version 2

2012

 

26.

Change Register

ITD

Version 2

2012

 

27.

Issue Register

ITD

Version 2

2012

 

28.

Risk Submission Form

ITD

Version 2

2012

 

29.

Issue Submission Form

ITD

Version 2

2012

 

30.

Project Closing Form

ITD

Version 2

2012

 

31.

Project Handover Report

ITD

Version 2

2012

 

32.

ICT Requirement Form

ITD

Version 01

Revision 00

26/12/2012

 

33.

Desktop Computer/Notebook Request Form

ITD

Version 01

Revision 00

01/09/2012

 

34.

Desktop Computer Technical Specification for IIUM Staff

ITD

Version 01

Revision 00

01/03/2013

 

35.

Notebook Technical Specification for IIUM Staff

ITD

Version 01

Revision 00

01/03/2013

 

36.

IT Project Documentation Checklist (major)

ITD

Version 01

Revision 00

17/04/2012

 

37.

IT Project Documentation Checklist (medium)

ITD

Version 01

Revision 00

17/04/2012

 

38.

IT Project Documentation Checklist (minor)

ITD

Version 01

Revision 00

30/09/2011

 

 

Masterlist of Quality System Procedure

Masterlist of Six Mandatory Procedure

1.       Control of Documents
3.       Control of Records
4.       Corrective Action
5.       Internal Audit
6.       Preventive Action                                                                                                                                                                                                    

Masterlist of Work Instruction

Quality Manual

Internal Document