Online chatting is now possible where you may talk to your counselor in a conducive chatting room. This is an alternative despite the walk in or face to face counseling session. However, availability of counselors subject to their availability of not attending any walk in clients or counseling related trainings/programs.
Plus, a counselor may entertain only one client at a time. (in a case counselor is chatting with client, the status would be unavailabe)
how to get to the chatting room?
1) IIUM main website
2) IIUM student portal
3) click my services
4) click chat with counsellor
have a try guys!