Staff Directory

Academic Qualification
- Master of Business Administration (Tourism and Hospitality Management) - Masters Degree, Universiti Utara Malaysia (UUM)
- Bachelor of Tourism Management with Honours - Bachelor Degree, Universiti Utara Malaysia (UUM)
Hazi Hafizah binti Usolludin
Lecturer
IIUM Pagoh Campus
KULLIYYAH OF LANGUAGES AND MANAGEMENT
Expert Profile
CURRICULUM
VITAE
HAZI HAFIZAH
BINTI USOLLUDIN
No.17, Lorong
Beserah Makmur 4, Jalan Bukit Gelugor,
Beserah,
26100 Kuantan, Pahang.
019-777 9479
hazieusolludin@gmail.com
personal SUMMARY
A qualified, inspiring, and talented academician who has motivated students to achieve academic and personal success. 8 years of experience with industry-leading players and 13 years of teaching experience with international and local students, private and public universities, distinguishes me as an excellent academic but down-to-earth. Outgoing personality with natural leadership, communication, and public relations abilities. Organization, preparation, interpretation, and logical thinking are all skills that I possess.
PERSONAL PARTICULAR
- NRIC - 760913-06-5346
- Age - 45 Years
- Date
of Birth - 13 September 1976 - Sex - Female
- Marital
Status - Single
(Divorced) - Nationality - Malaysian
- Health - Excellent
- Height
& Weight - 1.54m & 59kg
EDUCATION BACKGROUND
- 2010
TO 2011 UNIVERSITY UTARA MALAYSIA
Kuala
Lumpur Campus
MBA
Tourism & Hospitality Management
- 1996
TO 1999 UNIVERSITY
UTARA MALAYSIA
Sintok,
Kedah
Bachelor
Tourism Management (Hotel Management)
- 1989
TO 1995 ABDUL
RAHMAN TALIB SCHOOL
Kuantan,
Pahang
PMR,
SPM, STPM
WORKING EXPERIENCE
- December 2019 - Present
Reported directly to the Head of Department.
Preparing and delivering lectures, tutorials, workshops, and seminars.
Developing curricula and course material that can be used across a number of platforms.
Collaborating with other academics and lecturers to improve teaching methods and expand knowledge base.
Setting and grading assignments, tests, and exams.
Conducting research, and writing papers, proposals, journal articles, and books.
Attending and participating in meetings, conferences, and other events in and outside of the institution.
Participating in training opportunities and initiatives at the institution.
Providing support to students and other colleagues.
Staying current by reading widely and producing published work in the field.
- APPOINTMENT AS A PROGRAM COORDINATOR (DEPARTMENT OF TOURISM),Kulliyyah Languages and Management, October 2021-June 2023
- APPOINTMENT AS A COMMITTEE FOR MQA DOCUMENTATION PREPARATION FOR BACHELOR IN TOURISM MANAGEMENT (HONOURS) PROGRAMME, October 2021
APPOINTMENT AS A COMMITTEE FOR KULLIYYAH OF TOURISM AND HOSPITALITY (KOTH) ESTABLISHMENT, October 2021- Kulliyyah Languages and Management (KLM), IIUM Pagoh, MS Teams Trainer and Speaker - Tips Online Class, February & August 2021
- Master of Ceremony of KLM Takrim Day, July 2021.
- Head Committee (Exhibition, Visits & Knowledge Exchange) International Conference on Language, Education and Tourism (ICLET 2021) from 28th- 31st June 2021.
- Moderator/Host of Virtual Live Travel with BH Travel “Pembuatan Songkok Masood Muar”, ICLET June 2021.
- Complete TIDE Course No.52, IIUM, June 2021.
- Leader for JRGS Mobile Apps Grant, RM10,000.00, June 2021 – August 2022.
- Member for JRGS Islamic Tourism Grant, RM10,000.00, June 2021 – August 2022.
- Member for JRGS Food Heritage Grant, RM10,000.00, June 2021 – August 2022.
- Master of Ceremony of a Talk “Sustaining Islamic Personality”, KLM Ibadah Camp, April 2021.
- Speaker for Hospitality Grooming Workshop, Kulliyyah of Engineering Lean Development and Sustainability (LeaDS) Office, February 2021.
- A jury for papers presented at the International E-Conference on New Normal Education 2020 (IENNE), Organized by Mindware PLT, 28 - 29 November 2020.
- Advisor of The Culture & Arts Division of the Kulliyyah of Languages and Management Students’ Society (KLMSS) 2020/2021.
- Member of Asean Tourism Research Association (ATRA) since February 2020.
- Benchmarking Visit to Faculty Hotel and Tourism Management, UiTM Puncak Alam for discussion on Training Hotel Development and Operations, Dec 2019.
- Lead the Curriculum Development for new program – Tourism and Hospitality Management (TPHM), Dec 2019.
- Panel for 1st Research Colloquium on Tourism and Hospitality on 17th December 2019 in IIUM Pagoh Campus.
- Flagship Project Member for Project Jungle School (Orang Asal) for IIUM Pagoh Campus 2019.
- Flagship Project Member for Project Malay Heritage Food for IIUM Pagoh Campus 2019.
October 2018 – October 2019
Founder/ Trainer/ Consultant Amazing HZ Training & Consultant Kuantan, Pahang.
Master Sales Professional & Train-the-Trainer by DS Mahadi BZ – Financial Genius Group (August 2019)
Academic Training (Tourism & Hospitality)
University College Yayasan Pahang, Kuantan, Pahang (Catch Your Dream Youth! - 2019)
Appointed as Panel Academic for Round Table Discussion (Program International Tourism Practise-2018)
Academic Consultant (Tourism & Hospitality)
Widad University College, Kuantan, Pahang (2019)
Finance and Wealth Consultant
Manulife Insurance Berhad
MediSavers (2017-Present)
Training and Consultant on Personality and Grooming
Appointed as a Speaker and Facilitator for "Bengkel Temuduga SMK Long Yunus", Kelantan (2018)
Appointed as a Speaker for Grooming and Personality for Admin Staff in UMK, Kelantan (2017)
Training and Consultant on Business Ethics and Communication Skills
Appointed as a Consultant for Nika Niaga Sdn Bhd (Communication Skill for Front Liners and Business and Etiquette in Hospitality Industry – 2011 & 2013)
Supervisor Health Consultant - Herbalife (2015-Present)
Head
of Tourism Entrepreneurship/ Lecturer
University
Malaysia Kelantan (UMK)
City
Campus Pengkalan Chepa,
Kelantan.
Job Scope:
- Reported
directly to the Dean and Deputy Dean of Academic and International. - Be
responsible and accountable for setting and advancing the academic
strategy of the Department in line with Faculty and University strategic
plans and direction. - Be an
active member of the Faculty Executive Board and contribute to the overall
leadership and management of the Faculty. - Develop
and sustain appropriate structures for management, consultation,
decision-making and communication with staff and students. - Lead
the team to refresh and develop new programmes in order to attract new
students and markets. - Create
and exploit new opportunities for knowledge transfer activity in order to
secure additional income streams and new areas of teaching and/or
research. - Contribute
to University-wide initiatives in order to improve understanding and
communication of this area. - Ensure
that staff performance is managed appropriately and in a way that is
consistent with the expectations of the Sheffield Academic, and that fair
workload allocation processes are in place. - Ensure
all staff have access to the necessary support to enable them to
contribute fully and develop their skills and experience. - Engender
a culture of excellence, co-operation and respect both within and beyond
the department. - Make
effective use of all staffing resources and seek opportunities for
collaboration and joint working with others beyond the department and
beyond the Faculty. - Ensure
students are included as appropriate in the various decision making for a
within the department. - Responsible
in teaching undergraduate student for modules - Introduction to Tourism
and Hospitality Industry, Eco-Tourism, Event Management and Seminar
Entrepreneurship Tourism.
Academic/Research
Achievements:
ü International Conference on
Tourism, Technology and Business Management (ICTTBM 2018)
i) Tourism Stakeholders’ Support
and Impacts of Sustainable Rural Tourism in Kelantan, Malaysia
ü 2nd Supervisor for
Master Student “Sarjana Keusahawan (Pelancongan)” – Mohd Asyraf Bin Mohd Noor,
A17D044F
ü Participate in iCGPA
International Conference 2017 in Hotel Istana, Kuala Lumpur.
ü Lead FRGS Grant (External Grant) “The
Determinants of Tourist Travel Intention in Malaysia: The Role of Perceived Risk
and Destination Image”
ü Team Member SGJP Grant (Internal
Grant) “Behavioral Intention to Use Travel Mobile Apps Among Malaysian
Millennial Generation”
ü Prosiding Paper ISBN:
978-967-14841-4-2 Global Academic Exellence (GAE) and Colloquium Poster Presentation, FHPK, UMK 2017
i) Social Impact on Local
Community towards Tourism Development in Cameron Highlands. (Bronze Medal)
ii)
Tourists’ Perception towards Food Tourism in Penang. (Silver Medal)
iii) A Study on Tourist Satisfaction
towards Environmental Attributes at Marine Park and Coastal in Perhentian
Island, Terengganu. (Bronze Medal)
iv) Tourists’ Perception on the
Environment of Pasar Siti Khadijah, Kota Bharu, Kelantan. (Silver Medal)
Achievements
at University/ Faculty Level
ü Appointed by University College
Yayasan Pahang as Academic Panel – Industry for New Bachelor Development 0n
27/8/2018.
ü Head of Tourism Entrepreneurship
Program 2017/2018.
ü Head of Curriculum Review for
Tourism Cluster 2017/2018.
ü Head of 2u2i New Program for
Tourism Cluster 2017/2018.
ü Head of iCGPA for Tourism Cluster.
ü Liaison Officer, Convocation UMK,
2017, Interview Panel 2017/2018.
ü Advisor for Free Market Program,
UMK, 2017, Advisor for Seminar Finishing School 2017/2018, Advisor for Carnival
FHPK 2017.
ü Liaison Officer for "Majlis
MoU bersama Industri, UMK, 2018".
ü Head/Spoke Person for 2u2i
Program (Industry Collaboration).
ü Speaker and Facilitator for
"Bengkel Temuduga SMK Long Yunus".
ü Speaker for Grooming and
Personality for Admin Staff in UMK, 2017.
ü Deputy for Task Force "Heritage
Trail" Project with MPKB 2018 and Collaboration Program with Atlantis
Business School, Mauritius
4. January 2012 – September 2016
Academic
Leader – Media, Tourism and Services Program
Lecturer
– Tourism Management
Staffordshire
University, UK
Asia
Pacific University of Technology and Innovation (A.P.U)
Job
Scope:
- Reported
directly to the Head of School, Faculty of Business & Management - In-charge the administration of 3 programs Media,
Tourism and Services.
·
Identified and adapt teaching resources to
meet the varying student needs with different learning abilities, learning
agilities and special education needs.
·
Planed, prepared and delivered instructional
activities that facilitates a climate where student were actively engaged in
the learning experiences.
·
Maintained an accurate teaching record and
monitored teaching performance to provide feedback on learning progress and
performance.
·
Prepared and evaluated student’s performance
to monitor advancement.
·
Communicated cooperatively with peers, colleagues
and parents to meet learning goals and ethical standards.
·
Responsible in teaching degree student for
modules as Travel Agency and Tours Management, International Tourism Marketing,
Introduction to Tourism, Travel and Environment, Ticketing and Computer
Reservation System, M.I.C.E, Retail Travel Operations, Introduction to
Hospitality, Front Office Operation, Hotel Management, Public Relations.
·
Responsible in teaching business modules as
Business Communication Skills, Business Ethics, Organizational Behaviour,
Introduction to Management etc.
Achievements at Faculty/ University Level:-
- Worked
closely with Tourism Malaysia, Travel Agency, Hotel (4-5 star), Airlines
and NGO to maximize their involvement in the student program to ensure the
development of more resources for the school.
ü Appointed as Speaker invited by private
organization Nika Niaga Sdn Bhd – with highlight topics – Communication Skill
for Front Liners and Business and Etiquette in Hospitality Industry.
ü Appointed as an Advisor for Tourism Vibes
Club ( A.P.U)
ü Appointed as an Advisor Lecturer for Student
Trips to Redang Island, Penang, Phuket, Cameron Highlands, Pahang Journey, Sarawak,
Kuala Selangor
ü Appointed as Module Leader for Module ITTEN, CEE, RTO, SRT, TCRS, TATM and INTTM.
ü Appointed as Research Assistant - MOHE Grant
Education.
Academic/ Research Achievements:-
ü Presenter in 2nd USM-PSU
International Conference on Art & Sciences’12 on research topic “Developing
Socio-economic Impact Scale of Coastal and Marine Tourism on the Residents at
Redang Island, Malaysia” on 2nd – 4th December 2012,
Parkroyal Penang.
ü Presenter in International Conference on
Education and Tourism 2014 (ICET 2014) on research topic “The Influence of Hotel’s Website Quality of Customer Purchasing
Intentions” on 12th – 13th December 2014 in Novotel,
Jakatra.
ü Abstract accepted for 4th International Conference on
Hospitality and Tourism in Bangkok, 26th -27th May 2016
on research topic “The Impact of Climate Change on Tourism Sustainability in
Maldives”.
5. March 2006 – December 2011
Head
of Twinning Program (Art & Design, Tourism, Mass Com, Office Management, Applied
Science, Nursing)
Tourism
Program Coordinator/ Lecturer Tourism Management
Diploma
Tourism Management (collaboration UiTM-UCSA)
University
College Shahputra, Kuantan, Pahang.
Job Scope:
- Reported
directly to the Academic Director
·
Liaise directly to the Twinning Coordinator
in UiTM Melaka, UiTM Penang and UiTM Shah Alam.
·
In-charge the administration of 6 programs Tourism, Art & Design, Mass
Comm, Office Management, Applied Science and Nursing.
·
Identified and adapt teaching resources to
meet the varying student needs with different learning abilities, learning
agilities and special education needs.
·
Planed, prepared and delivered instructional
activities that facilitates a climate where student were actively engaged in
the learning experiences.
·
Maintained an accurate teaching record and
monitored teaching performance to provide feedback on learning progress and
performance.
·
Liaise directly to the Industry
Representatives (Hotel 4-5 star and Travel Agency) for student placement and
training such as customer service in front office, customer service in travel
industry.
·
Being a team-player to the student where
customer service training provided in a challenging environment.
·
Identified and adapt teaching resources to
meet the varying student needs with different learning abilities, learning
agilities and special education needs.
·
Planed, prepared and delivered instructional
activities that facilitates a climate where student were actively engaged in
the learning experiences.
·
Maintained an accurate teaching record and
monitored teaching performance to provide feedback on learning progress and
performance.
·
Prepared and evaluated student’s performance
to monitor advancement.
·
Communicated cooperatively with peers,
colleagues and parents to meet learning goals and ethical standards.
·
Responsible in teaching a subject such as Introduction
to Management, Service Management, Entrepreneurship, Introduction to
Hospitality & Tourism Industry, Customer Service, Selling, M.I.C.E, Tour
Planning & Design, Sports and Leisure Management, Human Relation and
Supervision, Tour Guiding Skills, Travel & Tour Agency Management, Sales
& Promotion in Tourism, Business Etiquette and Communication Skills,
Introduction to Hospitality, Hotel Management, Public Relations.
Achievements at Faculty/ University Level:-
- Worked
closely with Tourism Malaysia, Travel Agency, Hotel (4-5 star), Airlines
and NGO to maximize their involvement in the student program to ensure the
development of more resources for the school.
ü Appointed as Speaker for 3P Program (Student
Tourism Program) invited by Tourism Malaysia with highlight topic - Tourism
& Hospitality Industry.
ü Appointed as Speaker invited by private
organization with highlight topic – The Importance of Customer Service in
Hospitality Industry.
ü Appointed as Moderator for Signing Memorandum
Program within the industry Key Players invited by Tourism Malaysia.
ü Appointed as International Exhibitor represent
the University College Shahputra in Tehran, Iran and Dubai for International
Education Exhibition for 10 days.
ü Invited by Travel Agency involved in Tour
Guiding Program. Exposed student to take part as Tour Guide with 500 pax
capacity of tour member.
ü Exposed student to work closely with supplier
in tourism & hospitality industry for international & local trip
program to Bangkok, Pattaya, Hatyai Thailand; Padang, Bandung, Jakarta Indonesia;
Sarawak and all states in Peninsular Malaysia.
ü Appointed as a PR Officer for Theater
Proscenium Group to Bandung, Indonesia collaborate with ITB (Bandung Technology
Institute) performed Theater “Bukan Cinta Biasa”.
ü Organized with success 1st
Convocation Ceremony UiTM – UCSA.
ü Appointed as a Floor Manager for 2nd,
3rd, 4th Convocation Ceremony UCSA.
Sales
Manager, Head of Department (Opening Team)
Suria
Cherating Beach Resort, Kuantan, Pahang.
Job Scope:
- Reported directly to the General Manager
- Planned, organize and managed the sales
team to achieve the required sales target. - Analyzed competitive products in terms
of reliability and features. - Responsible for the local activities,
implementation of sales policies and coordination with all other
department on working relationship. - Calculated the sales forecast of the
newly launched product. - Conducted training for the new sales
force inducted. - Represented the organization in sales
shows and exhibitions. - Worked on more than one sales project at
the same time. - Defined the financial budget and targets
of the new sales project. - Reviewed entire inventory lists on a
daily basis to keep track of inventory flow. - Identified resource requirements and
assigned responsibilities to different sales staff by proper coordination. - Monitored the performance of different
personnel associated with the projects and comparing it with the month’s
objectives. - Helped in resolving critical issues
related to sales and escalated important matters to the higher management. - Helped with several management functions
to support the sales function. - Communicated with clients and merchants
to improve and develop business relationship cordially along with
maintaining constant follow up for their feedbacks. - Evaluated several points of improvements
in current sales techniques. - Attend the monthly meeting with all
board of directors regards to the sales occupancy.
Restaurant
Manager
Shakey’s
Restaurant Sdn Bhd – TTDI & Ampang
Point
- Experienced
in managing different areas in restaurant operations such as customer
relations, vendor relations, inventory control etc. - Specialized
in training and motivating the new staff about their work and
responsibilities. - Controlled
the overall cash flow on a daily basis to meet the weekly expenditures. - Maintained
the books of accounts regarding employee payroll and sales summary of the
restaurant. - Helped
in promoting business through social interaction in community events. - Estimated
the daily food consumption and placed orders with the suppliers
accordingly. - Assisted
the customers in solving their queries regarding food quality and
services. - Maintained
the cleanliness and sanitation standards of the restaurants by restaurants
by routine check-up of the cleaning done by facilities staff. - Provided
training to the new staffs by teaching them the responsibilities and
restaurant work ethics. - Monitored
the cooking staff closely to ensure the required standards being followed
in terms of quality and safety. - Maintain
a friendly atmosphere with the staff and customers. - Schedules
the working hours of the staff and rotating the shifts. - Handled
the utensils used and the contacted merchants regarding their supplies on
a regular interval.
Human
Resources Assistant
Swiss-Garden
Beach & Spa Resort, Kuantan, Pahang.
- Reported directly to the Human Resources
Manager - To prepare the necessaries documents for
new comers eg. Appointment Letter, EPF & SOCSO contribution,
registration and others correspondence. - To update staff leave and medical record.
- To prepare staff confirmation,
increment, transfer, promotion, termination, etc. - To prepare the overtime claims and other
claims for payroll purposes. - Responsible of Rank & File staff
payroll purpose. - To maintain the cleanliness of Staff
Cafeteria & Staff Locker. - Assist in staff orientation and training
programs. - Assist the HRM in implementing
recruitment, manpower planning, performance appraisal, staff welfare and
benefits. - Involved in the industrial relations.
- To prepare the monthly report.
- Other general office administration.
Front Office Assistant
Hotel Istana Kuala Lumpur
- Reporting
to Front Office Manager. - Responsible
for guest check-in and check-out. - Maintain
files and records on reservations and pre-registration correspondence. - Responsible
for front office keys and the safekeeping and security of valuables
deposited by guests. - Insure
cleanliness of the reception counter. - Responsible
for hotel telephone communication between guest and the hotel. - Responsible
as an image of the hotel as the front liners. - Perform
related duties as assigned
SKILLS AND ABILITIES
1.
Advanced Microsoft Office
2.
Excellent Blended Learning Tools – Canva, Google Classroom, Coggle, Kahoot,
Quizlet, Quizizz, Powtoon, Emaze, Pathrite, Padlet, Blendspace.
3. Strong
Communication Skills
4.
Excellent Public Relations Skills
5.
Naturally born with Leadership Skills
6. Strong
Self-Motivation
7. Strong
and Excellent Organizing, Planning, Decision Making and Critical Thinking
Skills
8. Master
in iCGPA Practise
9.
Advanced MQA Documentation and Practised
10.
Qualified Academic – Industry Panel Curriculum Review and 2u2i
REFEREES
Area of Specialisation
- Economics, Business And Management ~ Economics, Business And Management ~ Tourism and Hospitality ~ Hospitality Management - Front Office, Housekeeping, Sales & Marketing, Public Relations, Food & Beverages, Customer Service
- Economics, Business And Management ~ Economics, Business And Management ~ Tourism and Hospitality ~ Tourism Management - Eco-Tourism, Travel & Tour Agency, Retail Travel Operations, Ticketing, Event Management, Leisure & Recreational.
Teaching Responsibilities
FINAL YEAR PROJECT | 2021/2022 2020/2021 |
FOOD AND BEVERAGE IN HOSPITALITY INDUSTRY | 2021/2022 2020/2021 2019/2020 |
INTERNATIONAL HOSPITALITY AND TOURISM MANAGEMENT | 2020/2021 2019/2020 |
INTERNSHIP 1 | 2021/2022 2020/2021 2019/2020 |
INTERNSHIP 2 | 2020/2021 2019/2020 |
INTRODUCTION TO TOURISM AND HOSPITALITY | 2020/2021 |
INTRODUCTION TO TOURISM AND HOSPITALITY INDUSTRY | 2020/2021 2019/2020 |
INTRODUCTION TO TOURISM AND HOSPITALITY MARKETING | 2020/2021 2019/2020 |
PROFESSIONAL BUSINESS ETIQUETTE AND CUSTOMER SERVICE | 2021/2022 |
PROFESSIONAL GROOMING | 2021/2022 |
SUSTAINABLE DEVELOPMENT: ISSUES, POLICIES AND PRACTICES | 2020/2021 |
TOUR OPERATION PLANNING AND DESIGN | 2021/2022 |
TOUR PLANNING AND DESIGN | 2021/2022 |
TRAVEL AGENCY PLANNING AND DESIGN | 2021/2022 |
Research Projects
Completed
No data |
On-Going
2021 - Present | A STUDY ON THE USABILITY AND USER PREFERENCES OF MOBILE APPS IN PROMOTING AND MARKETING ARTS, CULTURAL AND HERITAGE COMMUNITY-BASED TOURISM PRODUCTS IN PERLIS |
2021 - Present | The examination of perception and association of authentic local food in Perlis among tourists and the people of Perlis for the purpose of food destination marketing |
2021 - Present | Assessing Potential Development of Islamic Tourism in Perlis |
Publications
Conference or Workshop Item
2020 | The components of a great career grooming etiquette. In: Career Grooming Talk, |