HAZI HAFIZAH
BINTI USOLLUDIN

No.17, Lorong
Beserah Makmur 4, Jalan Bukit Gelugor,

Beserah,
26100 Kuantan, Pahang.

019-777 9479

hazieusolludin@gmail.com

 I am a trained , motivated and talented Senior Academician guided to achieve academic and personal excellence by inspired students. A key player in the industry for 8 years and 14 years of teaching experience; foreign and local students, private and public universities, place me back to earth as an excellent academician of skills. Outgoing personality, born with leadership qualities, good communication skills and talents in public relations. Well-versed in planning , scheduling, evaluating problems, solving problems.

• NRIC                                                  -               760913-06-5346


• Age                                                    -               44 Years


• Date
  of Birth                                   -               13 September 1976


• Sex                                                     -               Female


• Marital
  Status                                -               Single
  (Divorced)


• Nationality                                      -               Malaysian


• Health                                               -               Excellent


• Height
  & Weight                           -               1.54m & 58kg

• 2010
  TO 2011                                    UNIVERSITY UTARA MALAYSIA

                                                                    Kuala
Lumpur Campus

                                                                    MBA
Tourism & Hospitality Management

• 1996
  TO 1999                                  UNIVERSITY
  UTARA MALAYSIA

                                                                    Sintok,
Kedah

                                                             Bachelor
Tourism Management (Hotel Management)

• 1989
  TO 1995                                   ABDUL
  RAHMAN TALIB SCHOOL

                                                             Kuantan,
Pahang

                                                                    PMR,
SPM, STPM

1. October 2016 – October 2018

Head
of Tourism Entrepreneurship/ Lecturer

University
Malaysia Kelantan (UMK)

City
Campus Pengkalan Chepa,

Kelantan.

Job Scope:

• Reported
  directly to the Dean and Deputy Dean of Academic and International.


• Be
  responsible and accountable for setting and advancing the academic
  strategy of the Department in line with Faculty and University strategic
  plans and direction.


• Be an
  active member of the Faculty Executive Board and contribute to the overall
  leadership and management of the Faculty.


• Develop
  and sustain appropriate structures for management, consultation,
  decision-making and communication with staff and students.


• Lead
  the team to refresh and develop new programmes in order to attract new
  students and markets.


• Create
  and exploit new opportunities for knowledge transfer activity in order to
  secure additional income streams and new areas of teaching and/or
  research.


• Contribute
  to University-wide initiatives in order to improve understanding and
  communication of this area.


• Ensure
  that staff performance is managed appropriately and in a way that is
  consistent with the expectations of the Sheffield Academic, and that fair
  workload allocation processes are in place.


• Ensure
  all staff have access to the necessary support to enable them to
  contribute fully and develop their skills and experience.


• Engender
  a culture of excellence, co-operation and respect both within and beyond
  the department.


• Make
  effective use of all staffing resources and seek opportunities for
  collaboration and joint working with others beyond the department and
  beyond the Faculty.


• Ensure
  students are included as appropriate in the various decision making for a
  within the department.


• Responsible
  in teaching undergraduate student for modules - Introduction to Tourism
  and Hospitality Industry, Eco-Tourism, Event Management and Seminar
  Entrepreneurship Tourism.

Academic/Research
Achievements:

ü  International Conference on
Tourism, Technology and Business Management (ICTTBM 2018)

i) Tourism Stakeholders’ Support
and Impacts of Sustainable Rural Tourism in Kelantan, Malaysia

ü  2^nd Supervisor for
Master Student “Sarjana Keusahawan (Pelancongan)” – Mohd Asyraf Bin Mohd Noor,
A17D044F

ü  Participate in iCGPA
International Conference 2017 in Hotel Istana, Kuala Lumpur.

ü  Lead FRGS Grant (External Grant) “The
Determinants of Tourist Travel Intention in Malaysia: The Role of Perceived Risk
and Destination Image”

ü  Team Member SGJP Grant (Internal
Grant) “Behavioral Intention to Use Travel Mobile Apps Among Malaysian
Millennial Generation” 

ü  Prosiding Paper ISBN:
978-967-14841-4-2 Global Academic Exellence (GAE) and Colloquium  Poster Presentation, FHPK, UMK 2017

i) Social Impact on Local
Community towards Tourism Development in Cameron Highlands. (Bronze Medal)

ii)
Tourists’ Perception towards Food Tourism in Penang. (Silver Medal)

iii) A Study on Tourist Satisfaction
towards Environmental Attributes at Marine Park and Coastal in Perhentian
Island, Terengganu. (Bronze Medal)

iv) Tourists’ Perception on the
Environment of Pasar Siti Khadijah, Kota Bharu, Kelantan. (Silver Medal)

Achievements
at University/ Faculty Level

ü  Appointed by University College
Yayasan Pahang as Academic Panel – Industry for New Bachelor Development 0n
27/8/2018.

ü  Head of Tourism Entrepreneurship
Program 2017/2018.

ü  Head of Curriculum Review for
Tourism Cluster 2017/2018.

ü  Head of 2u2i New Program for
Tourism Cluster 2017/2018.

ü  Head of iCGPA for Tourism Cluster.

ü  Liaison Officer, Convocation UMK,
2017, Interview Panel 2017/2018.

ü  Advisor for Free Market Program,
UMK, 2017, Advisor for Seminar Finishing School 2017/2018, Advisor for Carnival
FHPK 2017.

ü  Liaison Officer for "Majlis
MoU bersama Industri, UMK, 2018".

ü  Head/Spoke Person for 2u2i
Program (Industry Collaboration).

ü  Speaker and Facilitator for
"Bengkel Temuduga SMK Long Yunus".

ü  Speaker for Grooming and
Personality for Admin Staff in UMK, 2017.

ü  Deputy for Task Force "Heritage
Trail" Project with MPKB 2018 and Collaboration Program with Atlantis
Business School, Mauritius.

2. January 2012 – September 2016

Academic
Leader – Media, Tourism and Services Program

Lecturer
– Tourism Management

Staffordshire
University, UK

Asia
Pacific University of Technology and Innovation (A.P.U)

Job
Scope:

• Reported
  directly to the Head of School, Faculty of Business & Management


• In-charge the administration of 3 programs Media,
  Tourism and Services.

·       
Identified and adapt teaching resources to
meet the varying student needs with different learning abilities, learning
agilities and special education needs.

·       
Planed, prepared and delivered instructional
activities that facilitates a climate where student were actively engaged in
the learning experiences.

·       
Maintained an accurate teaching record and
monitored teaching performance to provide feedback on learning progress and
performance.

·       
Prepared and evaluated student’s performance
to monitor advancement.

·       
Communicated cooperatively with peers, colleagues
and parents to meet learning goals and ethical standards.

·       
Responsible in teaching degree student for
modules as Travel Agency and Tours Management, International Tourism Marketing,
Introduction to Tourism, Travel and Environment, Ticketing and Computer
Reservation System, M.I.C.E, Retail Travel Operations, Introduction to
Hospitality, Front Office Operation, Hotel Management, Public Relations.

·       
Responsible in teaching business modules as
Business Communication Skills, Business Ethics, Organizational Behaviour,
Introduction to Management etc.

Achievements at Faculty/ University Level:-

• Worked
  closely with Tourism Malaysia, Travel Agency, Hotel (4-5 star), Airlines
  and NGO to maximize their involvement in the student program to ensure the
  development of more resources for the school.

ü  Appointed as Speaker invited by private
organization Nika Niaga Sdn Bhd – with highlight topics – Communication Skill
for Front Liners and Business and Etiquette in Hospitality Industry. 

ü  Appointed as an Advisor for Tourism Vibes
Club ( A.P.U)

ü  Appointed as an Advisor Lecturer for Student
Trips to Redang Island, Penang, Phuket, Cameron Highlands, Pahang Journey, Sarawak,
Kuala Selangor

ü  Appointed as Module Leader for Module ITTEN, CEE, RTO, SRT, TCRS, TATM and INTTM.

ü  Appointed as Research Assistant - MOHE Grant
Education.

Academic/ Research Achievements:-

ü  Presenter in 2^nd USM-PSU
International Conference on Art & Sciences’12 on research topic “Developing
Socio-economic Impact Scale of Coastal and Marine Tourism on the Residents at
Redang Island, Malaysia” on 2^nd – 4^th December 2012,
Parkroyal Penang.

ü  Presenter in International Conference on
Education and Tourism 2014 (ICET 2014) on research topic “The Influence of Hotel’s Website Quality of Customer Purchasing
Intentions” on 12^th – 13^th December 2014 in Novotel,
Jakatra.

ü  Abstract accepted for 4^th International Conference on
Hospitality and Tourism in Bangkok, 26^th -27^th May 2016
on research topic “The Impact of Climate Change on Tourism Sustainability in
Maldives”.

3. March 2006 – December 2011

Head
of Twinning Program (Art & Design, Tourism, Mass Com, Office Management, Applied
Science, Nursing)

Tourism
Program Coordinator/ Lecturer Tourism Management

Diploma
Tourism Management (collaboration UiTM-UCSA)

University
College Shahputra, Kuantan, Pahang.

Job Scope:

• Reported
  directly to the Academic Director

·       
Liaise directly to the Twinning Coordinator
in UiTM Melaka, UiTM Penang and UiTM Shah Alam. 

·       
In-charge the administration of  6 programs Tourism, Art & Design, Mass
Comm, Office Management, Applied Science and Nursing.

·       
Identified and adapt teaching resources to
meet the varying student needs with different learning abilities, learning
agilities and special education needs.

·       
Planed, prepared and delivered instructional
activities that facilitates a climate where student were actively engaged in
the learning experiences.

·       
Maintained an accurate teaching record and
monitored teaching performance to provide feedback on learning progress and
performance.

·       
Liaise directly to the Industry
Representatives (Hotel 4-5 star and Travel Agency) for student placement and
training such as customer service in front office, customer service in travel
industry.

·       
Being a team-player to the student where
customer service training provided in a challenging environment.

·       
Identified and adapt teaching resources to
meet the varying student needs with different learning abilities, learning
agilities and special education needs.

·       
Planed, prepared and delivered instructional
activities that facilitates a climate where student were actively engaged in
the learning experiences.

·       
Maintained an accurate teaching record and
monitored teaching performance to provide feedback on learning progress and
performance.

·       
Prepared and evaluated student’s performance
to monitor advancement.

·       
Communicated cooperatively with peers,
colleagues and parents to meet learning goals and ethical standards.

·       
Responsible in teaching a subject such as Introduction
to Management, Service Management, Entrepreneurship, Introduction to
Hospitality & Tourism Industry, Customer Service, Selling, M.I.C.E, Tour
Planning & Design, Sports and Leisure Management, Human Relation and
Supervision, Tour Guiding Skills, Travel & Tour Agency Management, Sales
& Promotion in Tourism, Business Etiquette and Communication Skills,
Introduction to Hospitality, Hotel Management, Public Relations.  

Achievements at Faculty/ University Level:-

• Worked
  closely with Tourism Malaysia, Travel Agency, Hotel (4-5 star), Airlines
  and NGO to maximize their involvement in the student program to ensure the
  development of more resources for the school.

ü  Appointed as Speaker for 3P Program (Student
Tourism Program) invited by Tourism Malaysia with highlight topic - Tourism
& Hospitality Industry.

ü  Appointed as Speaker invited by private
organization with highlight topic – The Importance of Customer Service in
Hospitality Industry.

ü  Appointed as Moderator for Signing Memorandum
Program within the industry Key Players invited by Tourism Malaysia.

ü  Appointed as International Exhibitor represent
the University College Shahputra in Tehran, Iran and Dubai for International
Education Exhibition for 10 days.

ü  Invited by Travel Agency involved in Tour
Guiding Program. Exposed student to take part as Tour Guide with 500 pax
capacity of tour member.

ü  Exposed student to work closely with supplier
in tourism & hospitality industry for international & local trip
program to Bangkok, Pattaya, Hatyai Thailand; Padang, Bandung, Jakarta Indonesia;
Sarawak and all states in Peninsular Malaysia.

ü  Appointed as a PR Officer for Theater
Proscenium Group to Bandung, Indonesia collaborate with ITB (Bandung Technology
Institute) performed Theater “Bukan Cinta Biasa”.

ü  Organized with success 1^st
Convocation Ceremony UiTM – UCSA.

ü  Appointed as a Floor Manager for 2^nd,
3^rd, 4^th Convocation Ceremony UCSA.   

4. Nov 2002 – Mac 2005

Sales
Manager, Head of Department (Opening Team)

Suria
Cherating Beach Resort, Kuantan, Pahang.

Job Scope:

• Reported directly to the General Manager


• Planned, organize and managed the sales
  team to achieve the required sales target.


• Analyzed competitive products in terms
  of reliability and features.


• Responsible for the local activities,
  implementation of sales policies and coordination with all other
  department on working relationship.


• Calculated the sales forecast of the
  newly launched product.


• Conducted training for the new sales
  force inducted.


• Represented the organization in sales
  shows and exhibitions.


• Worked on more than one sales project at
  the same time.


• Defined the financial budget and targets
  of the new sales project.


• Reviewed entire inventory lists on a
  daily basis to keep track of inventory flow.


• Identified resource requirements and
  assigned responsibilities to different sales staff by proper coordination.


• Monitored the performance of different
  personnel associated with the projects and comparing it with the month’s
  objectives.


• Helped in resolving critical issues
  related to sales and escalated important matters to the higher management.


• Helped with several management functions
  to support the sales function.


• Communicated with clients and merchants
  to improve and develop business relationship cordially along with
  maintaining constant follow up for their feedbacks.


• Evaluated several points of improvements
  in current sales techniques.


• Attend the monthly meeting with all
  board of directors regards to the sales occupancy.

5. October 2001 – October 2002

Restaurant
Manager

Shakey’s
Restaurant Sdn Bhd –  TTDI & Ampang
Point

Job Scope:

• Experienced
  in managing different areas in restaurant operations such as customer
  relations, vendor relations, inventory control etc.


• Specialized
  in training and motivating the new staff about their work and
  responsibilities.


• Controlled
  the overall cash flow on a daily basis to meet the weekly expenditures.


• Maintained
  the books of accounts regarding employee payroll and sales summary of the
  restaurant.


• Helped
  in promoting business through social interaction in community events.


• Estimated
  the daily food consumption and placed orders with the suppliers
  accordingly.


• Assisted
  the customers in solving their queries regarding food quality and
  services.


• Maintained
  the cleanliness and sanitation standards of the restaurants by restaurants
  by routine check-up of the cleaning done by facilities staff.


• Provided
  training to the new staffs by teaching them the responsibilities and
  restaurant work ethics.


• Monitored
  the cooking staff closely to ensure the required standards being followed
  in terms of quality and safety.


• Maintain
  a friendly atmosphere with the staff and customers.


• Schedules
  the working hours of the staff and rotating the shifts.


• Handled
  the utensils used and the contacted merchants regarding their supplies on
  a regular interval.

6. February 2000 – October 2001

Human
Resources Assistant

Swiss-Garden
Beach & Spa Resort, Kuantan, Pahang.

Job Scope:

• Reported directly to the Human Resources
  Manager


• To prepare the necessaries documents for
  new comers eg. Appointment Letter, EPF & SOCSO contribution,
  registration and others correspondence.


• To update staff leave and medical record.


• To prepare staff confirmation,
  increment, transfer, promotion, termination, etc.


• To prepare the overtime claims and other
  claims for payroll purposes.


• Responsible of Rank & File staff
  payroll purpose.


• To maintain the cleanliness of Staff
  Cafeteria & Staff Locker.


• Assist in staff orientation and training
  programs.


• Assist the HRM in implementing
  recruitment, manpower planning, performance appraisal, staff welfare and
  benefits.


• Involved in the industrial relations.


• To prepare the monthly report.


• Other general office administration.

7. June 1999 – February 2000

Front Office Assistant

Hotel Istana Kuala Lumpur

• Reporting
  to Front Office Manager.


• Responsible
  for guest check-in and check-out.


• Maintain
  files and records on reservations and pre-registration correspondence.


• Responsible
  for front office keys and the safekeeping and security of valuables
  deposited by guests.


• Insure
  cleanliness of the reception counter.


• Responsible
  for hotel telephone communication between guest and the hotel.


• Responsible
  as an image of the hotel as the front liners. 


• Perform
  related duties as assigned

1.
Advanced Microsoft Office

2.
Excellent Blended Learning Tools – Canva, Google Classroom, Coggle, Kahoot,
Quizlet, Quizizz, Powtoon, Emaze, Pathrite, Padlet, Blendspace.

3. Strong
Communication Skills

4.
Excellent Public Relations Skills

5.
Naturally born with Leadership Skills

6. Strong
Self-Motivation

7. Strong
and Excellent Organizing, Planning, Decision Making and Critical Thinking
Skills

8. Master
in iCGPA Practise

9.
Advanced MQA Documentation and Practised

10.
Qualified Academic – Industry Panel Curriculum Review and 2u2i  

1. Ms Norita Mohd Zin

Operation Manager

The Kuala Lumpur Journal Hotel.

30, Jalan Beremi, Bukit Bintang, 50200

012-783 9479

2. Dr Ravindra Kumar Perumal

Senior Lecturer

School of Marketing and Media

Faculty of Business & Management, Asia
Pacific University of Technology and Innovation, TPM, Bukit Jalil, Kuala
Lumpur.

019-230 6759

3. PM Dr Ghazali Ahmad

Dean

Faculty of Hospitality, Tourism and Wellness.

Universiti Malaysia Kelantan.

019-984 6519

4. Dr Roslizawati Binti Che Aziz

Deputy Dean Academic and International

Faculty of Hospitality, Tourism and Wellness.

Universiti Malaysia Kelantan.

017-525 6756 

• Economics, Business And Management ~ Economics, Business And Management ~ Tourism and Hospitality ~ Hospitality Management - Front Office, Housekeeping, Sales & Marketing, Public Relations, Food & Beverages, Customer Service
• Economics, Business And Management ~ Economics, Business And Management ~ Tourism and Hospitality ~ Tourism Management - Eco-Tourism, Travel & Tour Agency, Retail Travel Operations, Ticketing, Event Management, Leisure & Recreational.

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