Staff Directory


Hazi Hafizah binti Usolludin

Academic Qualification

  • Master of Business Administration (Tourism and Hospitality Management) - Masters Degree, Universiti Utara Malaysia (UUM)
  • Bachelor of Tourism Management with Honours - Bachelor Degree, Universiti Utara Malaysia (UUM)

Hazi Hafizah binti Usolludin

Lecturer
IIUM Pagoh Campus

KULLIYYAH OF LANGUAGES AND MANAGEMENT


haziusolludin@iium.edu.my
2768


Expert Profile




CURRICULUM
VITAE



 

 

HAZI HAFIZAH
BINTI USOLLUDIN

No.17, Lorong
Beserah Makmur 4, Jalan Bukit Gelugor,

Beserah,
26100 Kuantan, Pahang.

019-777 9479

hazieusolludin@gmail.com

 

 



personal SUMMARY



 I am a trained , motivated and talented Senior Academician guided to achieve academic and personal excellence by inspired students. A key player in the industry for 8 years and 14 years of teaching experience; foreign and local students, private and public universities, place me back to earth as an excellent academician of skills. Outgoing personality, born with leadership qualities, good communication skills and talents in public relations. Well-versed in planning , scheduling, evaluating problems, solving problems.


 



PERSONAL PARTICULAR



 


  • NRIC                                                  -               760913-06-5346

  • Age                                                    -               44 Years

  • Date
    of Birth    
                                  -               13 September 1976

  • Sex                                                     -               Female

  • Marital
    Status 
                                  -               Single
    (Divorced)

  • Nationality                                      -               Malaysian

  • Health                                               -               Excellent

  • Height
    & Weight
                               -               1.54m & 58kg

 

 

 



EDUCATION BACKGROUND



 


  • 2010
    TO 2011                                    UNIVERSITY UTARA MALAYSIA

                                                                    Kuala
Lumpur Campus

                                                                    MBA
Tourism & Hospitality Management

 


  • 1996
    TO 1999                                  UNIVERSITY
    UTARA MALAYSIA

                                                                    Sintok,
Kedah

                                                             Bachelor
Tourism Management (Hotel Management)

 


  • 1989
    TO 1995                                   ABDUL
    RAHMAN TALIB SCHOOL

                                                             Kuantan,
Pahang

                                                                    PMR,
SPM, STPM

 



WORKING EXPERIENCE



 


  1. October 2016 – October 2018

Head
of Tourism Entrepreneurship/ Lecturer

University
Malaysia Kelantan (UMK)

City
Campus Pengkalan Chepa,

Kelantan.

 

Job Scope:


  • Reported
    directly to the Dean and Deputy Dean of Academic and International.

  • Be
    responsible and accountable for setting and advancing the academic
    strategy of the Department in line with Faculty and University strategic
    plans and direction.

  • Be an
    active member of the Faculty Executive Board and contribute to the overall
    leadership and management of the Faculty.

  • Develop
    and sustain appropriate structures for management, consultation,
    decision-making and communication with staff and students.

  • Lead
    the team to refresh and develop new programmes in order to attract new
    students and markets.

  • Create
    and exploit new opportunities for knowledge transfer activity in order to
    secure additional income streams and new areas of teaching and/or
    research.

  • Contribute
    to University-wide initiatives in order to improve understanding and
    communication of this area.

  • Ensure
    that staff performance is managed appropriately and in a way that is
    consistent with the expectations of the Sheffield Academic, and that fair
    workload allocation processes are in place.

  • Ensure
    all staff have access to the necessary support to enable them to
    contribute fully and develop their skills and experience.

  • Engender
    a culture of excellence, co-operation and respect both within and beyond
    the department.

  • Make
    effective use of all staffing resources and seek opportunities for
    collaboration and joint working with others beyond the department and
    beyond the Faculty.

  • Ensure
    students are included as appropriate in the various decision making for a
    within the department.

  • Responsible
    in teaching undergraduate student for modules - Introduction to Tourism
    and Hospitality Industry, Eco-Tourism, Event Management and Seminar
    Entrepreneurship Tourism.

 

Academic/Research
Achievements:

ü  International Conference on
Tourism, Technology and Business Management (ICTTBM 2018)

i) Tourism Stakeholders’ Support
and Impacts of Sustainable Rural Tourism in Kelantan, Malaysia

ü  2nd Supervisor for
Master Student “Sarjana Keusahawan (Pelancongan)” – Mohd Asyraf Bin Mohd Noor,
A17D044F

ü  Participate in iCGPA
International Conference 2017 in Hotel Istana, Kuala Lumpur.

ü  Lead FRGS Grant (External Grant) “The
Determinants of Tourist Travel Intention in Malaysia: The Role of Perceived Risk
and Destination Image”

ü  Team Member SGJP Grant (Internal
Grant) “Behavioral Intention to Use Travel Mobile Apps Among Malaysian
Millennial Generation” 

ü  Prosiding Paper ISBN:
978-967-14841-4-2 Global Academic Exellence (GAE) and Colloquium  Poster Presentation, FHPK, UMK 2017

i) Social Impact on Local
Community towards Tourism Development in Cameron Highlands. (Bronze Medal)

ii)
Tourists’ Perception towards Food Tourism in Penang. (Silver Medal)

iii) A Study on Tourist Satisfaction
towards Environmental Attributes at Marine Park and Coastal in Perhentian
Island, Terengganu. (Bronze Medal)

iv) Tourists’ Perception on the
Environment of Pasar Siti Khadijah, Kota Bharu, Kelantan. (Silver Medal)

 

Achievements
at University/ Faculty Level

ü  Appointed by University College
Yayasan Pahang as Academic Panel – Industry for New Bachelor Development 0n
27/8/2018.

ü  Head of Tourism Entrepreneurship
Program 2017/2018.

ü  Head of Curriculum Review for
Tourism Cluster 2017/2018.

ü  Head of 2u2i New Program for
Tourism Cluster 2017/2018.

ü  Head of iCGPA for Tourism Cluster.

ü  Liaison Officer, Convocation UMK,
2017, Interview Panel 2017/2018.

ü  Advisor for Free Market Program,
UMK, 2017, Advisor for Seminar Finishing School 2017/2018, Advisor for Carnival
FHPK 2017.

ü  Liaison Officer for "Majlis
MoU bersama Industri, UMK, 2018".

ü  Head/Spoke Person for 2u2i
Program (Industry Collaboration).

ü  Speaker and Facilitator for
"Bengkel Temuduga SMK Long Yunus".

ü  Speaker for Grooming and
Personality for Admin Staff in UMK, 2017.

ü  Deputy for Task Force "Heritage
Trail" Project with MPKB 2018 and Collaboration Program with Atlantis
Business School, Mauritius.

 

 


  1. January 2012 – September 2016

Academic
Leader – Media, Tourism and Services Program

Lecturer
– Tourism Management

Staffordshire
University, UK

Asia
Pacific University of Technology and Innovation (A.P.U)

 

Job
Scope:

·       
Identified and adapt teaching resources to
meet the varying student needs with different learning abilities, learning
agilities and special education needs.

·       
Planed, prepared and delivered instructional
activities that facilitates a climate where student were actively engaged in
the learning experiences.

·       
Maintained an accurate teaching record and
monitored teaching performance to provide feedback on learning progress and
performance.

·       
Prepared and evaluated student’s performance
to monitor advancement.

·       
Communicated cooperatively with peers, colleagues
and parents to meet learning goals and ethical standards.

·       
Responsible in teaching degree student for
modules as Travel Agency and Tours Management, International Tourism Marketing,
Introduction to Tourism, Travel and Environment, Ticketing and Computer
Reservation System, M.I.C.E, Retail Travel Operations, Introduction to
Hospitality, Front Office Operation, Hotel Management, Public Relations.

·       
Responsible in teaching business modules as
Business Communication Skills, Business Ethics, Organizational Behaviour,
Introduction to Management etc.

Achievements at Faculty/ University Level:-


  • Worked
    closely with Tourism Malaysia, Travel Agency, Hotel (4-5 star), Airlines
    and NGO to maximize their involvement in the student program to ensure the
    development of more resources for the school.

ü  Appointed as Speaker invited by private
organization Nika Niaga Sdn Bhd – with highlight topics – Communication Skill
for Front Liners and Business and Etiquette in Hospitality Industry. 

ü  Appointed as an Advisor for Tourism Vibes
Club ( A.P.U)

ü  Appointed as an Advisor Lecturer for Student
Trips to Redang Island, Penang, Phuket, Cameron Highlands, Pahang Journey, Sarawak,
Kuala Selangor

ü  Appointed as Module Leader for Module ITTEN, CEE, RTO, SRT, TCRS, TATM and INTTM.

ü  Appointed as Research Assistant - MOHE Grant
Education.

 

Academic/ Research Achievements:-

ü  Presenter in 2nd USM-PSU
International Conference on Art & Sciences’12 on research topic “Developing
Socio-economic Impact Scale of Coastal and Marine Tourism on the Residents at
Redang Island, Malaysia” on 2nd – 4th December 2012,
Parkroyal Penang.

ü  Presenter in International Conference on
Education and Tourism 2014 (ICET 2014) on research topic “
The Influence of Hotel’s Website Quality of Customer Purchasing
Intentions” on 12th – 13th December 2014 in Novotel,
Jakatra.

ü  Abstract accepted for 4th International Conference on
Hospitality and Tourism in Bangkok, 26th -27th May 2016
on research topic “The Impact of Climate Change on Tourism Sustainability in
Maldives”.

 

 

 


  1. March 2006 – December 2011

Head
of Twinning Program (Art & Design, Tourism, Mass Com, Office Management, Applied
Science, Nursing)

Tourism
Program Coordinator/ Lecturer Tourism Management

Diploma
Tourism Management (collaboration UiTM-UCSA)

University
College Shahputra, Kuantan, Pahang.

 

Job Scope:


  • Reported
    directly to the Academic Director

·       
Liaise directly to the Twinning Coordinator
in UiTM Melaka, UiTM Penang and UiTM Shah Alam. 

·       
In-charge the administration of  6 programs Tourism, Art & Design, Mass
Comm, Office Management, Applied Science and Nursing.

·       
Identified and adapt teaching resources to
meet the varying student needs with different learning abilities, learning
agilities and special education needs.

·       
Planed, prepared and delivered instructional
activities that facilitates a climate where student were actively engaged in
the learning experiences.

·       
Maintained an accurate teaching record and
monitored teaching performance to provide feedback on learning progress and
performance.

·       
Liaise directly to the Industry
Representatives (Hotel 4-5 star and Travel Agency) for student placement and
training such as customer service in front office, customer service in travel
industry.

·       
Being a team-player to the student where
customer service training provided in a challenging environment.

·       
Identified and adapt teaching resources to
meet the varying student needs with different learning abilities, learning
agilities and special education needs.

·       
Planed, prepared and delivered instructional
activities that facilitates a climate where student were actively engaged in
the learning experiences.

·       
Maintained an accurate teaching record and
monitored teaching performance to provide feedback on learning progress and
performance.

·       
Prepared and evaluated student’s performance
to monitor advancement.

·       
Communicated cooperatively with peers,
colleagues and parents to meet learning goals and ethical standards.

·       
Responsible in teaching a subject such as Introduction
to Management, Service Management, Entrepreneurship, Introduction to
Hospitality & Tourism Industry, Customer Service, Selling, M.I.C.E, Tour
Planning & Design, Sports and Leisure Management, Human Relation and
Supervision, Tour Guiding Skills, Travel & Tour Agency Management, Sales
& Promotion in Tourism, Business Etiquette and Communication Skills,
Introduction to Hospitality, Hotel Management, Public Relations.  

 

Achievements at Faculty/ University Level:-


  • Worked
    closely with Tourism Malaysia, Travel Agency, Hotel (4-5 star), Airlines
    and NGO to maximize their involvement in the student program to ensure the
    development of more resources for the school.

ü  Appointed as Speaker for 3P Program (Student
Tourism Program) invited by Tourism Malaysia with highlight topic - Tourism
& Hospitality Industry.

ü  Appointed as Speaker invited by private
organization with highlight topic – The Importance of Customer Service in
Hospitality Industry.

ü  Appointed as Moderator for Signing Memorandum
Program within the industry Key Players invited by Tourism Malaysia.

ü  Appointed as International Exhibitor represent
the University College Shahputra in Tehran, Iran and Dubai for International
Education Exhibition for 10 days.

ü  Invited by Travel Agency involved in Tour
Guiding Program. Exposed student to take part as Tour Guide with 500 pax
capacity of tour member.

ü  Exposed student to work closely with supplier
in tourism & hospitality industry for international & local trip
program to Bangkok, Pattaya, Hatyai Thailand; Padang, Bandung, Jakarta Indonesia;
Sarawak and all states in Peninsular Malaysia.

ü  Appointed as a PR Officer for Theater
Proscenium Group to Bandung, Indonesia collaborate with ITB (Bandung Technology
Institute) performed Theater “Bukan Cinta Biasa”.

ü  Organized with success 1st
Convocation Ceremony UiTM – UCSA.

ü  Appointed as a Floor Manager for 2nd,
3rd, 4th Convocation Ceremony UCSA.   

 

 

 


  1. Nov 2002 – Mac 2005

Sales
Manager, Head of Department (Opening Team)

Suria
Cherating Beach Resort, Kuantan, Pahang.

 

Job Scope:


  • Reported directly to the General Manager

  • Planned, organize and managed the sales
    team to achieve the required sales target.

  • Analyzed competitive products in terms
    of reliability and features.

  • Responsible for the local activities,
    implementation of sales policies and coordination with all other
    department on working relationship.

  • Calculated the sales forecast of the
    newly launched product.

  • Conducted training for the new sales
    force inducted.

  • Represented the organization in sales
    shows and exhibitions.

  • Worked on more than one sales project at
    the same time.

  • Defined the financial budget and targets
    of the new sales project.

  • Reviewed entire inventory lists on a
    daily basis to keep track of inventory flow.

  • Identified resource requirements and
    assigned responsibilities to different sales staff by proper coordination.

  • Monitored the performance of different
    personnel associated with the projects and comparing it with the month’s
    objectives.

  • Helped in resolving critical issues
    related to sales and escalated important matters to the higher management.

  • Helped with several management functions
    to support the sales function.

  • Communicated with clients and merchants
    to improve and develop business relationship cordially along with
    maintaining constant follow up for their feedbacks.

  • Evaluated several points of improvements
    in current sales techniques.

  • Attend the monthly meeting with all
    board of directors regards to the sales occupancy.

 

 

 


  1. October 2001 – October 2002

Restaurant
Manager

Shakey’s
Restaurant Sdn Bhd –  TTDI & Ampang
Point

 

Job Scope:


  • Experienced
    in managing different areas in restaurant operations such as customer
    relations, vendor relations, inventory control etc.

  • Specialized
    in training and motivating the new staff about their work and
    responsibilities.

  • Controlled
    the overall cash flow on a daily basis to meet the weekly expenditures.

  • Maintained
    the books of accounts regarding employee payroll and sales summary of the
    restaurant.

  • Helped
    in promoting business through social interaction in community events.

  • Estimated
    the daily food consumption and placed orders with the suppliers
    accordingly.

  • Assisted
    the customers in solving their queries regarding food quality and
    services.

  • Maintained
    the cleanliness and sanitation standards of the restaurants by restaurants
    by routine check-up of the cleaning done by facilities staff.

  • Provided
    training to the new staffs by teaching them the responsibilities and
    restaurant work ethics.

  • Monitored
    the cooking staff closely to ensure the required standards being followed
    in terms of quality and safety.

  • Maintain
    a friendly atmosphere with the staff and customers.

  • Schedules
    the working hours of the staff and rotating the shifts.

  • Handled
    the utensils used and the contacted merchants regarding their supplies on
    a regular interval.

 

 

 

 

 

 

 

 


  1. February 2000 – October 2001

Human
Resources Assistant

Swiss-Garden
Beach & Spa Resort, Kuantan, Pahang.

 

Job Scope:


  • Reported directly to the Human Resources
    Manager

  • To prepare the necessaries documents for
    new comers eg. Appointment Letter, EPF & SOCSO contribution,
    registration and others correspondence.

  • To update staff leave and medical record.

  • To prepare staff confirmation,
    increment, transfer, promotion, termination, etc.

  • To prepare the overtime claims and other
    claims for payroll purposes.

  • Responsible of Rank & File staff
    payroll purpose.

  • To maintain the cleanliness of Staff
    Cafeteria & Staff Locker.

  • Assist in staff orientation and training
    programs.

  • Assist the HRM in implementing
    recruitment, manpower planning, performance appraisal, staff welfare and
    benefits.

  • Involved in the industrial relations.

  • To prepare the monthly report.

  • Other general office administration.

 

 


  1. June 1999 – February 2000

Front Office Assistant

Hotel Istana Kuala Lumpur

 


  • Reporting
    to Front Office Manager.

  • Responsible
    for guest check-in and check-out.

  • Maintain
    files and records on reservations and pre-registration correspondence.

  • Responsible
    for front office keys and the safekeeping and security of valuables
    deposited by guests.

  • Insure
    cleanliness of the reception counter.

  • Responsible
    for hotel telephone communication between guest and the hotel.

  • Responsible
    as an image of the hotel as the front liners. 

  • Perform
    related duties as assigned

 

 

 

 

 

 

 

 

 

 

 

 



SKILLS AND ABILITIES



                                                                   

1.
Advanced Microsoft Office

2.
Excellent Blended Learning Tools – Canva, Google Classroom, Coggle, Kahoot,
Quizlet, Quizizz, Powtoon, Emaze, Pathrite, Padlet, Blendspace.

3. Strong
Communication Skills

4.
Excellent Public Relations Skills

5.
Naturally born with Leadership Skills

6. Strong
Self-Motivation

7. Strong
and Excellent Organizing, Planning, Decision Making and Critical Thinking
Skills

8. Master
in iCGPA Practise

9.
Advanced MQA Documentation and Practised

10.
Qualified Academic – Industry Panel Curriculum Review and 2u2i  

 

 



EXPECTED SALARY



RM7,000.00 (negotiable)



 

 



 REFEREE



 


  1. Ms Norita Mohd Zin

Operation Manager

The Kuala Lumpur Journal Hotel.

30, Jalan Beremi, Bukit Bintang, 50200

012-783 9479

 


  1. Dr Ravindra Kumar Perumal

Senior Lecturer

School of Marketing and Media

Faculty of Business & Management, Asia
Pacific University of Technology and Innovation, TPM, Bukit Jalil, Kuala
Lumpur.

019-230 6759

 


  1. PM Dr Ghazali Ahmad

Dean

Faculty of Hospitality, Tourism and Wellness.

Universiti Malaysia Kelantan.

019-984 6519

 


  1. Dr Roslizawati Binti Che Aziz

Deputy Dean Academic and International

Faculty of Hospitality, Tourism and Wellness.

Universiti Malaysia Kelantan.

















































































































































































































































































































































































































































































017-525 6756 



Area of Specialisation


  • Economics, Business And Management ~ Economics, Business And Management ~ Tourism and Hospitality ~ Hospitality Management - Front Office, Housekeeping, Sales & Marketing, Public Relations, Food & Beverages, Customer Service
  • Economics, Business And Management ~ Economics, Business And Management ~ Tourism and Hospitality ~ Tourism Management - Eco-Tourism, Travel & Tour Agency, Retail Travel Operations, Ticketing, Event Management, Leisure & Recreational.


Teaching Responsibilities


EVENT PLANNING AND MANAGEMENT 2021/2022
FINAL YEAR PROJECT 2020/2021 2021/2022
FOOD AND BEVERAGE IN HOSPITALITY INDUSTRY 2020/2021 2019/2020 2021/2022
INTERNATIONAL HOSPITALITY AND TOURISM MANAGEMENT 2020/2021 2019/2020
INTERNSHIP 1 2020/2021 2019/2020
INTERNSHIP 2 2019/2020 2020/2021
INTRODUCTION TO TOURISM AND HOSPITALITY 2021/2022 2020/2021
INTRODUCTION TO TOURISM AND HOSPITALITY INDUSTRY 2019/2020 2020/2021
INTRODUCTION TO TOURISM AND HOSPITALITY MARKETING 2020/2021 2019/2020
SUSTAINABLE DEVELOPMENT: ISSUES, POLICIES AND PRACTICES 2020/2021
TOUR OPERATION PLANNING AND DESIGN 2021/2022


Research Projects


Completed
No data
On-Going
- A STUDY ON THE USABILITY AND USER PREFERENCES OF MOBILE APPS IN PROMOTING AND MARKETING ARTS, CULTURAL AND HERITAGE COMMUNITY-BASED TOURISM PRODUCTS IN PERLIS
- The examination of perception and association of authentic local food in Perlis among tourists and the people of Perlis for the purpose of food destination marketing
- Assessing Potential Development of Islamic Tourism in Perlis


Publications


Conference or Workshop Item

2020 The components of a great career grooming etiquette. In: Career Grooming Talk,